Adopting a Tourist Perspective and Organizational Behavior to Strategically Improve Tourism Sustainability

Authors

  • Darwin Raja Unggul Saragih Program Doctoral Strategic Management Fakultas Ekonomi dan Bisnis, Universitas Trisakti
  • Panca Purakusuma Idris Program Doctoral Strategic Management Fakultas Ekonomi dan Bisnis, Universitas Trisakti
  • Sarfilianty Anggiani Fakultas Ekonomi dan Bisnis, Universitas Trisakti

DOI:

https://doi.org/10.59188/eduvest.v4i9.1564

Keywords:

Sustainable tourism, Organizational behavior, Structural Equation Modeling (SEM), Lake Toba

Abstract

Tourism is a rapidly expanding global economic sector, contributing significantly to economic growth and social development. However, its expansion also poses challenges such as environmental degradation, socio-cultural disruptions, and economic inequalities. Sustainable tourism, which aims to balance economic, social, and environmental factors, is crucial for ensuring the long-term viability of the industry. This study explores the role of tourist perspectives, organizational behavior, and strategic management in promoting sustainable tourism, using Lake Toba, Indonesia, as a case study. A quantitative approach employing Structural Equation Modeling-Partial Least Squares (SEM-PLS) is used to analyze the relationships between these variables. Findings reveal that tourist perspectives, organizational behavior, and strategic management all significantly impact tourism sustainability. The research provides insights and practical recommendations for tourism destination managers and policymakers to develop strategies that align with sustainability principles, ultimately contributing to the long-term well-being of local communities and the environment.

References

Awad, I. M., Al-Jerashi, G. K., & Alabaddi, Z. A. (2021). Determinants of private domestic investment in Palestine: time series analysis. Journal of Business and Socio-Economic Development, 1(1), 71–86.

Aydın, B., & Alvarez, M. D. (2020). Understanding the tourists’ perspective of sustainability in cultural tourist destinations. Sustainability, 12(21), 8846.

Bojović, P., Vujko, A., Knežević, M., & Bojović, R. (2024). Sustainable Approach to the Development of the Tourism Sector in the Conditions of Global Challenges. Sustainability, 16(5), 2098.

Cheng, T.-H., Chen, S.-C., & Hariguna, T. (2021). The empirical study of usability and credibility on Intention usage of government-to-citizen services. Journal of Applied Data Sciences, 2(2).

Hair Jr, J. F., Hult, G. T. M., Ringle, C. M., Sarstedt, M., Danks, N. P., & Ray, S. (2021). Partial least squares structural equation modeling (PLS-SEM) using R: A workbook. Springer Nature.

Islam, M. F. (2024). Exploring key drivers of tourism sustainability practices and their impact on sustainable competitive performance in the accommodation industry. International Journal of Business Ecosystem & Strategy (2687-2293), 6(1), 28–44.

Kişi, N. (2019). A strategic approach to sustainable tourism development using the A’WOT hybrid method: A case study of Zonguldak, Turkey. Sustainability, 11(4), 964.

Manrai, L. A., Manrai, A. K., & Friedeborn, S. (2020). Environmental determinants of destination competitiveness and its Tourism Attractions-Basics-Context, ABC, indicators: A review, conceptual model and propositions. Journal of Economics, Finance and Administrative Science, 25(50), 425–449.

Mehralian, M. M., & Khazaee, P. (2022). Effect of digital marketing on the business performance of MSMES during the covid-19 pandemic: The mediating role of customer relationship management. 37th Digital Marketing and Customer Behavior Science Conference (2022).

Orea-Giner, A., & Fusté-Forné, F. (2023). The way we live, the way we travel: generation Z and sustainable consumption in food tourism experiences. British Food Journal, 125(13), 330–351.

Pappa, E., Antoniou, T., & Papanastasiou, P. (n.d.). Strategic Management and Sustainable Tourism Development: A Survey of Local Stakeholders’ Views. International Research Journal of Economics and Management Studies IRJEMS, 2(3).

Paskova, M., & Zelenka, J. (2019). How crucial is the social responsibility for tourism sustainability? Social Responsibility Journal, 15(4), 534–552.

Passafaro, P. (2020). Attitudes and tourists’ sustainable behavior: An overview of the literature and discussion of some theoretical and methodological issues. Journal of Travel Research, 59(4), 579–601.

Pechlaner, H., Olbrich, N., & Isetti, G. (2024). Rethinking Mass Tourism: Embracing Destination Conscience as a Guiding Approach. In Destination Conscience: Seeking Meaning and Purpose in the Travel Experience (pp. 1–14). Emerald Publishing Limited.

Purwanto, A., Asbari, M., & Santoso, T. I. (2021). Analisis data penelitian marketing: perbandingan hasil antara amos, smartpls, warppls, dan spss untuk jumlah sampel besar. Journal of Industrial Engineering & Management Research, 2(4), 216–227.

Rahman, M. H., Tanchangya, T., Rahman, J., Aktar, M. A., & Majumder, S. C. (2024). Corporate social responsibility and green financing behavior in Bangladesh: Towards sustainable tourism. Innovation and Green Development, 3(3), 100133.

Salman, A., Jaafar, M., Mohamad, D., Ebekozien, A., & Rasul, T. (2024). The multi-stakeholder role in Asian sustainable ecotourism: a systematic review. PSU Research Review, ahead-of-print.

Trišić, I., Štetić, S., Privitera, D., Petrović, M. D., Maksin, M., Vujović, S., Jovanović, Z., & Kalinić, M. (2021). Perspectives on sustainable tourism development in the hotel industry—A case study from southern Europe. Sustainability, 13(10), 5563.

Xue, L.-L., Shen, C.-C., & Lin, C.-N. (2023). Effects of internet technology on the innovation performance of small-scale travel agencies: Organizational learning innovation and competitive advantage as mediators. Journal of the Knowledge Economy, 14(2), 1830–1855.

Downloads

Published

2024-09-18