Eduvest - Journal of Universal Studies

Analysis of the Influence of Machiavellian Traits, Locus of Control and the Effectiveness of Coaching and Supervision Programs in South Jakarta Public Accounting Firms

Muhammad Ramadhan Kenoriza, Slamet Wahyudi — Mon, 07 Jul 2025 00:00:00 +0000

Auditor dysfunction directly affects audit quality, necessitating efforts to minimize its triggers and foster a professional work environment. This study aims to analyze the influence of Machiavellian traits, locus of control, and the effectiveness of the Ministry of Finance’s coaching and supervision program on dysfunctional auditor behavior. This research is classified as quantitative research. The data collection method employed is primary data, utilizing a questionnaire distribution approach. Questionnaires were distributed to 148 external auditor respondents working at Public Accounting Firms in the South Jakarta area. The sampling technique used was non-probability sampling. The results of this study indicate, in part, that Machiavellian traits have a positive and significant effect on dysfunctional auditor behavior, locus of control has a negative and significant effect on dysfunctional auditor behavior, and the Ministry of Finance of the Republic of Indonesia’s coaching and supervision program has a positive and significant effect on reducing dysfunctional auditor behavior.

Factors Influencing The Decision To Buy Cigarettes In South Tangerang

Zardiana Zardiana, Carunia Mulya Firdausy — Tue, 08 Jul 2025 00:00:00 +0000

This study aims to analyze the influence of television advertising, price, and product quality on the purchase decisions of SM cigarette consumers in South Tangerang City. The three variables were selected based on observations of the dynamics of the cigarette market in urban areas which have a high level of spending on tobacco products, as well as diverse consumer characteristics in terms of age, occupation, and income. This study uses a quantitative approach with a survey method of 200 respondents who are active consumers of SM cigarettes. The sampling technique used purposive sampling, with respondent criteria including domiciled in South Tangerang, at least 18 years old, and having purchased cigarettes in the last three months. Data analysis was carried out using the Structural Equation Modeling model based on Partial Least Squares (PLS-SEM). The results of the analysis show that television advertising has a positive and significant influence on purchasing decisions. This indicates that clear television advertisements, attractive messages, and giving trust play a role in encouraging consumers to choose cigarette brands. The price of cigarettes has also been proven to have a significant influence on the decision to buy cigarettes, especially if the price of the cigarettes is worth the value of the cigarettes offered. Product quality is the third significant factor that influences consumer decisions, particularly in terms of packaging, clarity of information, and taste excellence.

Social Network Analysis on Youtube Comments: A Case Study of the 2024 Presidential Candidate Debate (December 12, 2023) Metro TV)

Putri Shalsa Bil Balqis — Wed, 09 Jul 2025 00:00:00 +0000

This research aims to find out how to analyze social networks on YouTube comments in the case study of the 2024 Presidential Candidate Debate (12 December 2023) Metro TV. This research uses Social Network Analysis (SNA) analysis on YouTube social media. This research uses a qualitative method with a case study approach to look at the phenomenon in depth. The population in this study are account users who provided comments on Metro TV's 2024 Presidential Candidate Debate (12 December 2023) broadcast. The results of the analysis via Gephi showed that the highest degree centrality was found on the account @abdurrahmanmisbah1531. Meanwhile betweenness centrality on the @DahmanHarahap-ot5yx account. And finally, closeness centrality, there are 984 actors who have closeness to other actors.

Designing a Microservices-based Project Management System at XYZ Institute

Felix Reinhard Maleakhi — Sat, 05 Jul 2025 00:00:00 +0000

This study focuses on the analysis and design of a Project Management System (PMS) for the XYZ Institute’s Research Department. The current system relies on manual methods such as using Microsoft Excel and a project website, which often leads to inefficiencies and human errors. Through the research, the author aims to develop a system that helps streamline project management processes by improving data management, communication, and efficiency. The design utilizes a Domain-Driven Design (DDD) approach with microservices architecture to ensure scalability, modularity, and effective management of multiple research projects. The system also integrates the 10 Knowledge Areas of PMBOK to ensure that the needs of the Research Department are met. The findings highlight that the proposed system could enhance project monitoring, reduce errors, and allow for a more effective project management workflow. This design proposes a microservices-based architecture that enables independent services for better system flexibility and scalability. The implementation of this system is expected to improve project performance and meet the operational needs of the XYZ Institute’s Research Department.

Correlation between Sequential Organ Failure Assessment (SOFA) Score with Right Ventricular Systolic Function and Left Ventricular Filling Pressure in Sepsis Patients

Mon, 07 Jul 2025 00:00:00 +0000

This research aimed to evaluate the relationship of sepsis severity assessed using SOFA scores with RV systolic function and LVFP. Methods: This cross-sectional observational study involved 25 dr. Kariadi General Hospitals septic patients without cardiac disease. The SOFA score as a study subject was calculated up to a maximum of 3 times per patient parallel to the RV function examination. Echocardiographic RV function parameter we used Tricuspid Annular Plane Systolic Excursion (TAPSE), Right Ventricle Fractional Area Change (RV-FAC), Right Ventricle Free Wall Strain (RV-FWS), Right Ventricle-Pulmonary Artery (RV-PA) coupling, and LVFP using the Nagueh formula and ASE/EACVI 2016 criteria. Correlation tests were conducted between SOFA scores with TAPSE, RV-FAC, RV-FWS, RV-PA coupling, and LVFP. Results: There were 56 samples of SOFA scores and echocardiography. There was a significant correlation between SOFA scores and TAPSE (r = -0.44, p = 0.001), RV-FAC (r = -0.54, p = <0.001), RV-FWS (r = -0.52, p = <0.001), RV-PA coupling (r = -0.32, p = 0.014). No significant correlation was found between SOFA and LVFP scores with Nagueh (r = 0.11, p = 0.42) and the 2016 ASE/EACVI criteria (r= -022, p= 0.09). RV-FWS can detect RV dysfunction earlier than other parameters. Conclusion: SOFA score is associated with RV function but not with LVFP. Echocardiography in septic patients can be considered to detect early RV dysfunction.

The Effect of Profitability, Leverage, and Asset Growth on Company Value

Alexander Purba, Wiwin Aminah , Cahyaningsih Cahyaningsih — Wed, 09 Jul 2025 00:00:00 +0000

The value of a company reflects its achievements and public trust over time, represented by the price agreed upon in buy-sell transactions. An increase in stock prices enhances company value and investor profits. Indonesia's manufacturing industry, covering diverse sectors like chemicals and consumer goods, has shown consistent growth, particularly in the pulp and paper sub-sector. Both Indonesia and Brazil have unique advantages for efficient pulp production, with the pulp and paper export sector reaching $7.5 billion in 2021. A company's value mirrors investor sentiment about its performance and future prospects, while rising stock prices indicate increasing company value, influenced by various market factors. This study uses research methode such a descriptive statistics, panel data regression, classical assumption tests, F-tests, R² for model explanation, and t-tests to assess the significance of independent variables. The finding of this paper is profitability positively influences company value, while leverage negatively impacts it; additionally, asset growth significantly enhances dividend policy.

Asmaul Husna-Based Walking Therapy: Autoethnography in the Perspective of Spiritual Psychology

Puji Astuti Indraningsih — Sat, 05 Jul 2025 00:00:00 +0000

This research aims to describe and reflect on the experience of self-healing through the practice of walking therapy based on Asmaul Husna. Using an autoethnographic approach, the author narrates the inner journey of being a single mother and epilepsy survivor in the face of chronic life stress. The results of the study show that the practice of walking while reciting Asmaul Husna not only has a positive impact physically, but also opens up the space of spiritual awareness, strengthens psychological resilience, and builds a transcendental connection with God. Asmaul Husna's dhikr becomes an inner anchor that helps to unravel stress and strengthen the meaning of life. This study recommends the integration of spiritual-local approaches in contemporary psychological interventions, particularly those related to stress recovery and inner well-being.

Evaluation of the Impact of Credit Payment Relaxation Stimulus on Credit Management at BPR X

Laxmi Jullianeth, Fitriany Fitriany — Wed, 09 Jul 2025 00:00:00 +0000

This case study aims to evaluate the implementation of credit management policies, the impact of implementing credit management policies and the obstacles and problems faced by BPR X in implementing risk management policies, especially related to the Covid-19 stimulus in accordance with POJK No.48/POJK.03/2020. This study uses qualitative research methods through interviews and document analysis such as Bank Internal Policy Documents, annual reports, and financial statements. This research shows that although there are still some limitations, BPR X has implemented credit management principles that are in accordance with applicable regulations and have been included in the bank's internal policies. The implementation of these principles has had a positive impact on BPR X's financial performance during the pandemic. However, there are obstacles in the implementation of policies related to the Covid-19 stimulus, namely the mismatch between the established debtor criteria and the actual condition of the debtor during document validation. The study found that BPR X's NPL ratio increased significantly from 9.45% in 2021 to 20.35% in 2023, indicating challenges in credit quality management despite stimulus implementation.

Morel-Lavallée Lesion with Chronic Osteomyelitis Mimicking Gynecomastia: Diagnostic Challenges in a Post-Trauma Case

Jason Clark Chen Tanujaya — Tue, 08 Jul 2025 00:00:00 +0000

A Morel-Lavallée Lesion (MLL) is a soft tissue injury caused by the sudden detachment of the skin and subcutaneous tissue from the underlying fascia, resulting in a closed degloving injury. It is often complicated by chronic osteomyelitis, which can present diagnostic challenges. We report a case of a 36-year-old male patient who developed an MLL with chronic osteomyelitis, initially mimicking gynecomastia. The patient presented with a mass in the chest area months after trauma, and clinical examination was inconclusive, with a history of diabetes mellitus and the lesion's proximity to the breast tissue complicating the differential diagnosis and raising suspicion for gynecomastia. However, a CT scan of the thorax revealed a MLL with underlying bone involvement, indicating chronic osteomyelitis. This case highlights the diagnostic challenges when typical findings may be misleading, emphasizing the need for comprehensive imaging and clinical correlation for accurate diagnosis and appropriate management.

Dynamics Of Citizenship Literacy Perception Among Indonesian Senior High School Students

Iin Nurul Khoiriyah, Anan Sutisna, Awaluddin Tjalla — Mon, 07 Jul 2025 00:00:00 +0000

This study explores the perception of high school students towards civic literacy in Indonesia, covering four literacy domains: civic institutions and systems, civic principles, civic participation, and civic roles and identities. Using phenomenological qualitative methods and thematic content analysis, this study explores how students' social interactions, personal histories, and social values shape their understanding of citizenship. Data were collected through in-depth interviews, participatory observations, and documentation studies. Results show that students have a varied understanding of the system of government, democratic values, social and political participation, and civic identity and role, indicating a significant influence of civic education on their civic literacy. This research recommends the integration of practical experience and real application in education to strengthen civic literacy.

Analysis of The Influence of Website Application Quality, Service Quality and Trust on Consumer Decisions to Transact on Gojek Applications in the Pier Industrial Area of Pasuruan District

Hasnawaty Ismail — Tue, 08 Jul 2025 00:00:00 +0000

The ride-hailing industry in Indonesia, with GOJEK as a prominent player, has experienced rapid growth, significantly impacting urban mobility and creating vast opportunities in the online business sector. GOJEK, offering services like ojek transportation, food delivery, and digital payments, has been downloaded over 190 million times in Indonesia. Despite its popularity, consumers continue to voice complaints regarding app functionality, service quality, and trust. This study aims to explore how website application quality, service quality, and trust influence consumer decisions to use GOJEK services, particularly in the PIER Industrial Estate of Pasuruan Regency, an area with a large working population and high usage of online transportation. Using a quantitative approach, the research surveys GOJEK users who work or intern in the area, analyzing factors like app quality, service reliability, and trust in the driver and app. The study's findings aim to identify the key determinants that shape consumers' decisions to use GOJEK, offering insights to optimize company strategy and user experience. This research is expected to benefit business practitioners, academics, and policymakers by providing valuable information to improve service quality and enhance consumer loyalty in industrial zones and beyond. Additionally, the study is intended to contribute to the advancement of management theory and offer practical recommendations for ride-hailing companies to refine their services, marketing strategies, and build a foundation for future research in the field.

The Sor Perspective on Movie Trailers and the ELM in Digital Marketing Communication in Influencing the Intention to Watch Movies in Theaters

Siwi Hershita Danti, Anna Amalyah Agus — Wed, 09 Jul 2025 00:00:00 +0000

This study aims to analyze the influence of film trailer attributes and digital marketing communication on the intention to watch movies in cinemas in Indonesia, by considering the role of attention mediation and attitude/elaboration based on the theoretical approach of Stimulus-Organism-Response (SOR) and Elaboration Likelihood Model (ELM). The research method used a quantitative approach with an online survey of 284 respondents who were used to watching movies in cinemas. The results showed that third-party designations (such as reviews and recommendations) significantly affected the audience's attention and attitudes/elaborations, while the film's official social media activity had no significant effect on attitudes. The trailer attributes have also been shown to have a positive effect on attitudes/elaboration. Attitude/elaboration is the strongest predictor of ticket purchase intention. These findings effectively integrate SOR and ELM theories, confirming the importance of peripheral paths through third parties and trailer quality in film marketing strategies.

The Influence of Social Media Marketing and Price Perception on Hospital Brand Image and Its Influence on Hospital Choice Intention at Xyz Orthopedic Hospital in Jakarta

Johan Qomarasandhi — Wed, 09 Jul 2025 00:00:00 +0000

XYZ Orthopaedic Hospital in Jakarta faces declining patient acquisition and challenges in converting clinic visits into elective surgeries, which are its primary revenue streams. This study explores the effects of social media marketing and price perception as one of the antecedents to hospital brand image and their impact on hospital choice intention, with health literacy as moderating variables. A cross-sectional study was conducted with 134 respondents recruited from outpatient clinics at XYZ Orthopaedic Hospital. Data were collected using a structured questionnaire and analysed through Structural Equation Modelling (SEM). Variables measured included Word of Mouth (WoM), Hospital Social Media, Patient Review, Hospital Advertisement, Price Perception, Surgeon Reputation, Hospital Brand Image, Health Literacy, and Hospital Choice Intention. Word of Mouth, Surgeon Reputation, and Price Perception have significant impact toward Hospital Brand Image while Hospital brand image itself does not have an impact towards Hospital Choice Intention unlike Surgeon Reputation (R= 0.440, p<0.05). The Overall model has an R2 of 0.690. Importance Performance Map Analysis shows that without Hospital Brand Image, Price Perception of this hospital needs significant improvement and very important, but when accounts for the hospital brand image, the price perception becomes less important. Enhancing word of mouth, price competitiveness and emphasizing surgeon reputation are critical for improving hospital brand image. With a stronger hospital brand image, one can price more freely towards patients.

Planning of Gosong Pasir Beacon Buoy with Flush-Mounted Aluminum Anode as a Corrosion Solution for SBNP

Sumargo Sumargo, Fauzaniah Hijjatul Jensi Nun, Siti Muthmainnah Az Zahra — Tue, 08 Jul 2025 00:00:00 +0000

Based on Law No.43 of 2008, guarding and monitoring the coastline of Indonesia is very important, because it is closely related to the boundaries of the sea area that needs to be regulated for national defense. In the sea area, Navigational Aids (SBNP) type of beacon signs are used as a sign of state boundaries which have been regulated in Permenhub No.25 of 2011. In Indonesia, the beacon building in the waters of Gosong Pasir, Riau Province, experienced two collapses within 12 years. Therefore, this study examines more deeply and provides solutions to structural strength, cathodic protection, and mechanical electrical structures. The data used in this study are bathymetry data, underwater image data, sub bottom profile data, tide data, current data, and sediment sample data. Hydrodynamic modeling is carried out to obtain platform elevation and cycle time results. Furthermore, for corrosion problems, ASTM A252 Grade B and ASTM A53 Grade B steel pipes are proposed with Flush-Mounted Aluminum Anode cathodic protection with a trapezoidal cross section and coating process.

Influence Audit Evidence And Materiality Against Lack Detection (Survey At Public Accounting Firms Throughout Dki Jakarta)

Ersyafitri Ersyafitri, Ratna Mappanyuki — Sat, 05 Jul 2025 00:00:00 +0000

Research purposes This study aims to determine the effect of audit evidence and materiality on fraud detection (survey at public accounting firms in DKI Jakarta). as Respodent. SPSS 25 is used as a tool used to analyze data. The research data used comes from a questionnaire collected using the survey method. The survey was conducted for one month from September 2, 2019 to September 30, 2019. The survey was carried out in the DKI area. The results of the study and data analysis used simple linear regression. Research result Based on the analytical results, it can be seen that the audit evidence and materiality variables have no effect on fraud detection. Research limitations / limitations The studies in this study have not been able to answer all the causal phenomena of fraud detection. The data used is still small, as many as 176 auditors and the object used as the unit of analysis is only one type of auditor who works in a public accounting firm. PractitionersThis study encourages all auditors, especially those who work in public accounting firms, to have a professional suspicion in performing their duties in order to be able to detect fraud in the company. Originality / value: In this study the focus is on proving whether audit evidence and materiality will give an Auditor the ability to detect fraud.

Analysis of The Effect of Service Income and Work Stress on Doctors' Organizational Commitment and Job Satisfaction as an Intervening Variable at dr. H. Jusuf SK of North Kalimantan Province

Nugroho Setyowardoyo, Kabul Wahyu Utomo, Nurul Hidayat — Wed, 09 Jul 2025 00:00:00 +0000

This study aims to analyze the obstacles to the implementation of the JKN program related to patient admission, medical data processing, reporting, and funding at RSU Murni Teguh Medan. The formulation of the identified problems includes obstacles in the admission of BPJS Kesehatan patients, both outpatient and inpatient, medical data processing, reporting, and funding of BPJS patients. The purpose of the research specifically includes the analysis of the BPJS patient admission process and the obstacles faced, medical data processing, internal and external reporting, as well as the BPJS patient funding process, including the evaluation of obstacles based on the 6M elements (man, materials, machines, methods, markets, money). This research is expected to provide benefits, both for researchers as scientific experience, for hospitals to establish efficient service development strategies to improve service quality and patient satisfaction, and for BPJS Kesehatan to improve service quality, adjust policies to the development of science, and optimize service digitalization.

The Role of Internal Audit in Ensuring Compliance with Risk Management Policies: Systematic Literature Review

Alfina Alfina, Anak Agung Gde Satia Utama — Tue, 08 Jul 2025 00:00:00 +0000

This study aims to examine the role of internal audit in risk management, fraud prevention, and the implementation of Good Corporate Governance (GCG) principles in various organizations. This research employs the Systematic Literature Review (SLR) method to analyze relevant studies concerning the role of internal audit in these contexts. The analysis results indicate that internal audit plays a crucial role in ensuring effective risk management, fraud detection and prevention, and strengthening corporate governance. Internal audit functions to identify and manage various types of risks, including financial, operational, and reputational risks, as well as enhancing transparency in risk management disclosures. Furthermore, internal audit has proven effective in preventing fraud through the implementation of stringent internal controls. This study concludes that internal audit significantly contributes to the success and sustainability of organizations, serving as the frontline in maintaining organizational integrity and strengthening the application of GCG principles. Therefore, internal audit plays a strategic role in enhancing overall company performance.

Numerical Analysis Of Fluid Flow Characteristics In Coal–Woodchips Combustion Within A Circulating Fluidized Bed Furnace (Case Study: Up Sebalang)

Moh. Rosifaul Azis, Harmen Harmen, Amrul Amrul — Tue, 08 Jul 2025 00:00:00 +0000

The increase in energy demand in the industrial era 4.0 has encouraged the transition to renewable energy, but Indonesia's dependence on coal is still high. One of the promising decarbonization strategies is high co-firing technology, which is the mixing of biomass (such as woodchips) with coal in coal-fired power plant boilers. Previous studies have generally focused on the emission and combustion efficiency aspects without delving deeply into the fluid flow characteristics in the furnace. Therefore, this study aims to numerically analyze the characteristics of fluid flow in the combustion process of coal and woodchips mixture in the Circulating Fluidized Bed (CFB) boiler of PLTU UP Sebalang. The methods used are Computational Fluid Dynamics (CFD) simulation with Eulerian multiphase model, k-ε turbulence model, and discrete phase for coal particle injection. Simulations were carried out for three fuel variations: 100% coal, 90% coal + 10% woodchips, and 80% coal + 20% woodchips. The results showed that an increase in the proportion of woodchips lowered the average temperature in the furnace from 945°C to 810°C and caused the heat distribution to be uneven. The pressure distribution also decreases as the woodchips fraction increases, with the negative pressure at the cyclone outlet increasing from -310 Pa to -401 Pa. Validation of the simulation results against the field data showed an average deviation of between 2–9%, still within the tolerance limit, although affected by the imperfections of the measuring tool and the limitations of the model on the effects of induced fan drafts.

A Proposal to Strengthen Knowledge Management Practice Through Literate Culture

Arwin A. Nugraha, Dedy Sushandoyo — Wed, 09 Jul 2025 00:00:00 +0000

Given the potential gap between Company organizational capacity and the anticipated workload required to implement programs, this study was conducted to answer how can literacy culture be integrated to strengthen Knowledge Management practices, and what solutions can be proposed to strengthen Knowledge Management practices through literacy culture. A qualitative research approach was employed, combining semi-structured interviews with key stakeholders and secondary data analysis. The study utilizes Design Thinking to capture employee perspectives and expectations in KM, also extract the insight from former Company Top Leader regarding the use of the narrative success story framework in leadership assessment. The study found the clear understanding of needs and the requirements of alternative solution to be developed. Based on these findings, a complementary KM platform was developed using the Six Sigma DMADV framework, resulting in the creation of proposed digital KM platform for narrative writing and knowledge sharing. The platform incorporates structured writing guidance, competency-based knowledge categorization, and an intuitive user interface to enhance accessibility and engagement. The proposed platform provides a structured yet flexible KM environment that fosters collaboration and continuous learning. This study contributes to KM research by offering a novel approach to KM enhancement through the integration of literate culture in form of narrative success stories and competency-based categorization. It provides actionable recommendations for organizations seeking to improve KM effectiveness in dynamic business environments.

Analysis of The Role of Internal Audit in The Implementation of Corporate Governance at Pt Bank Mandiri

Dony Abdul Chalid, Achmad Rifqi — Sat, 05 Jul 2025 00:00:00 +0000

The need for complex control systems is increasing due to the complexity, size, and operations of companies. To support economic recovery and stable growth in the future, corporate leadership issues have become one of the most important topics of discussion in Indonesia. It is hoped that the principles of corporate governance can improve the quality of financial statements, which will ultimately foster the trust of financial statement users, including investors. With this development of corporate governance, the Board of Directors is forced to improve corporate governance in its own company. As a result, the Council needs help to fulfill its duties. Internal audit is one of the tools that supports this, and its function evolves according to the needs of the company's stakeholders. Business developments result in increased risk, which causes the need to increase. This research will measure the effectiveness of internal audit on corporate governance, and identify the roadmap and Internal Audit Strategic Plan in the form of suggestions and recommendations to improve corporate governance. Data and information collection was obtained through questionnaires, as well as conducting direct interviews with the internal audit department and validating related documents.

Role of Digital Literacy: Information Processing Of Skincare On Twitter Beauty Bases

Yoland Apresia Brillian, Miftahul Rozaq — Sat, 05 Jul 2025 00:00:00 +0000

Information about skincare on the beauty base account on Twitter is not necessarily accurate, there are many promotional elements carried out by buzzers and also affiliates. In accessing information about skincare, of course, it is necessary to be careful so that the chosen skincare product can work effectively and so as not to be negatively affected. So how is the information processing on beauty base users on Twitter who have experienced mistakes in purchasing skincare products due to a lack of digital literacy? This study aims to examine how to process skincare information on the Twitter beauty base on users who have experienced mistakes in purchasing skincare products. The method used is a qualitative method and the data is processed using Nvivo 12 software. The results of the study show that users are aware of promotions on beauty base accounts on Twitter, but the user's memory is limited, so users need external help to remember information about skincare that has been accessed through the beauty base on Twitter.

Nonverbal content analysis on food vlogger Instagram account @kulinersimamank

Muhammad Azis Faturrohman, Faradila Imeliyanti, Khaerudin Imawan — Wed, 09 Jul 2025 00:00:00 +0000

Content is the main key that needs to be considered in social media because the quality of the content will determine whether or not the message is conveyed. One aspect that is often overlooked in food vlogging content analysis is nonverbal communication messages. The purpose of this study is to explore and analyze nonverbal elements in food vloggers' content, as well as their impact on audience engagement. The research method uses qualitative with data triangulation techniques. This research uses John Greene's action assembly theory. The results of this study @kulinersimamank account successfully applies John Greene's message production theory by presenting entertaining content, as well as building strong engagement with the audience. Through a deep understanding of culinary and the use of nonverbal communication, this account creates effective interactions and builds an emotional connection with the audience.

The Influence of Customer Relationship Management Strategy on PT Pupuk Indonesia's Customer Satisfaction

Muhamad Tony Houston — Tue, 08 Jul 2025 00:00:00 +0000

Customer Relationship Management (CRM) has become a critical strategic approach for companies to maintain competitive advantage and build long-term relationships with customers. This research aims to examine and analyze the influence of Customer Relationship Management (CRM) on customer satisfaction at PT Pupuk Indonesia. The research object is the consumers of PT Pupuk Indonesia, with the population consisting of all company customers and a sample of 96 respondents selected using purposive sampling method. The analytical method used is simple regression analysis with SPSS software. The results indicate that CRM has a significant positive influence on customer satisfaction with a correlation coefficient of 0.671 and coefficient of determination (R²) of 0.445, meaning CRM explains 44.5% of the variation in customer satisfaction. The t-test results show t-value of 8.780 > t-table of 1.984 with significance level of 0.000 < 0.05, confirming that CRM significantly affects customer satisfaction. This demonstrates that effective customer relationship management, such as systematic customer data storage, efficient service, and responsive communication, can enhance customers' positive perceptions of the company. Based on these findings, it is recommended that PT Pupuk Indonesia continue to strengthen its CRM implementation, improve service quality, and expand the use of digital technology in customer interactions to better meet customer needs and enhance the company's competitiveness in the long term.

Analysis of the Driving Factors for Digital Newspaper Paid Subscription

Giannisa Umara, Triana Rahajeng Hadiprawoto — Tue, 08 Jul 2025 00:00:00 +0000

The digital era has revolutionized access to information through digital news platforms, but attracting paid subscribers for digital newspaper remains a challenge for the media industry. The purpose of this study is to investigate the factors that influence customer satisfaction toward digital news platform and, subsequently, on digital newspaper paid subscription. The research employed a quantitative approach and partial least squared structural equation modelling to investigate the impact news site quality on consumer satisfaction and digital newspaper paid subscription. The data were collected through online questionnaires from 212 individuals who actively pays for subscription to a digital newspaper in digital news platform in Indonesia. The results of this study indicate that price point, flexible service, convenience, news quality, and commitment have a positive influence on customer satisfaction, and customer satisfaction positively affects customer loyalty towards digital newspaper paid subscription. These findings emphasize the importance of price, flexible service, convenience, news quality, commitment, customer satisfaction and their role in cultivating paid subscriptions towards digital newspaper. This study contributes to the existing literature on digital newspaper subscription by exploring the factors influencing consumer satisfaction in this context. The findings provide implications for digital newspaper companies to formulate strategies and policies in delivering their services, in order to increase paid subscribers and maintain their competitive position.

The Influence of Independence and Task Complexity on Auditor Performance With Job Satisfaction as A Mediating Variable

Siti Zahra Junaedi, Sulhendri — Sat, 05 Jul 2025 00:00:00 +0000

This study examines the influence of auditor independence and task complexity on auditor performance, with job satisfaction acting as a mediating variable. Utilizing a quantitative approach, data were collected from auditors working in public accounting firms (KAP) in DKI Jakarta through surveys. The research findings indicate that while task complexity has a significant effect on auditor performance, independence does not significantly influence performance either directly or through job satisfaction. Job satisfaction was found to mediate the relationship between task complexity and auditor performance. These results suggest that managing task complexity and enhancing job satisfaction are essential to improving auditor performance. The study emphasizes the importance of creating a work environment that reduces the negative effects of task complexity while fostering job satisfaction to improve audit outcomes. This research contributes to the understanding of factors influencing auditor performance and provides practical recommendations for improving auditing practices within firms.

The Effect of Group Counseling on Reducing Burnout Rates in Disaster Management Officers

Hening Rahmadina, Siti Qodariah, Lilim Halimah — Sat, 05 Jul 2025 00:00:00 +0000

Burnout is often experienced by individuals who work in the field of humanitarian services and close to the community because work that is oriented towards serving others forms a one-way relationship between the provider and recipient of services. Burnout is characterized by a cold, unpleasant work atmosphere, decreased commitment to the organization, suboptimal work performance and achievements, and often causes officers to distance themselves from their environment. This study aims to identify the effect of group counseling on reducing burnout levels in disaster management officers who are members of the Sukabumi’s Regional BPBD. The burnout theory used in this study is Maslach's theory which consists of three aspects, namely exhaustion, depersonalization, and low of personal achievement. The research method used was Quasi Experiment with one group pretest-posttest research design with a total sample of 6 disaster management officers consisting of 4 women and 2 men who were taken using purposive sampling technique. The measuring instrument used is MBI-HSS which consists of 22 items. The results showed that group counseling influenced on reducing burnout levels by 23.7%. The statistical analysis using the Paired Samples t-Test test shows the p value= 0.0001 and 0.019<0.05 which indicates that group counseling influences on reducing the level of burnout in the exhaustion and depersonalization aspects. Meanwhile, the p-value score=0.830>0.05 indicates that group counseling has no effect on reducing burnout levels in the low of personal achievement aspect.

The Role of Non-Indigenous Papuan Teachers in Understanding Literacy in Cultural Diversity for Identity, Power and Social Justice of Indigenous Papuan Students in Senior High School

Sastri Br Rajaguk-guk, Ilza Mayumi, Liliana Muliastuti — Mon, 07 Jul 2025 00:00:00 +0000

Papua, with its cultural and linguistic diversity, faces unique challenges in the field of education, particularly at the senior high school level. This study aims to analyze the role of non-Papuan teachers or migrant teachers in understanding literacy, cultural diversity, and its impact on the identity, power dynamics, and social justice of local Papuan students. The findings indicate that the obstacles faced by teachers include a lack of understanding of local culture, language differences, and minimal institutional support. As a result, many local Papuan students feel alienated, less motivated, and marginalized in the learning process. Migrant teachers have the potential to play a crucial role in creating an inclusive educational environment by employing culturally responsive pedagogical approaches. Collaborating with local communities and developing curricula that reflect local values can enhance the sense of belonging and engagement among local students. With strengthened ongoing professional training, teachers can be more effective in addressing cultural diversity and promoting social justice in the classroom. This research recommends the development of culturally-based curricula, intensive teacher training, and the use of technology as tools to bridge cultural gaps. These steps are expected to create a more inclusive education system, empower local Papuan students, and improve the quality of education in the region.

Improvement of Performance Management and Rewards System in a Non-Profit Organization in Indonesia

Rif’ah Shofia, Aurik Gustomo — Tue, 08 Jul 2025 00:00:00 +0000

This paper analyses the current Performance Management and Rewards system in a non-profit organization in Indonesia that is undergoing significant change and aims to achieve its ambitious goals in the next 5 years. This research utilizes primary data in the form of interviews with staff in various positions in the organization, and secondary data in the form of organizational documents, employing qualitative methodology with thematic analysis. To evaluate the effectiveness of the current system, established frameworks from previous researches were used, with slight modifications to align with the organizational environment as a nonprofit organization. The results indicate several critical gaps, such as a lack of rewards differentiation for high performance, concerns with the current “rating-less evaluation” approach, and a lack of goal alignment within organization and between individual and organizational goals. The comprehensive improvements proposed are ensuring goal alignment, incorporating SMART KPIs (Specific, Measurable, Achievable, Relevant, and Time-bound), enhancing training for managers and everyone in the organization, equipping managers and evaluators to be able to carry-out performance evaluations, applying a rating-based evaluation approach, and pay-for-performance schemes to differentiate rewards based on performance.

Police Digital Narrative in the Transformation Era: Netnographic Analysis of Instagram ADS Using NVIVO

Albert Christoper,  Ovalia Rukmana — Sat, 05 Jul 2025 00:00:00 +0000

The digital transformation era has revolutionized how public institutions, including the police, interact with society. Amid rising demands for transparency and two-way communication, social media platforms like Instagram have become strategic channels for delivering educational messages and reinforcing institutional legitimacy. However, systematic studies on how police narratives are constructed and disseminated in digital spaces remain limited. This research aims to analyze the digital communication strategies of the police on Instagram, identify dominant keywords, and map thematic clusters using a netnographic approach supported by NVivo 15 software. Primary data included Instagram Ads content, captions, and reels from official police accounts, while secondary data comprised academic literature and institutional reports. Methods involved digital documentation, word frequency analysis, and cluster visualization. Findings revealed that police narratives emphasize operational duties (e.g., patrol, coordination), public service, and professional image-building, with keywords like protection and violation appearing frequently. Cluster analysis highlighted the alignment between institutional functions and communication strategies. The study concludes that NVivo enhances the validity of netnographic research, offering insights into the dynamics of institutional digital communication. Practical implications include recommendations for data-driven communication strategies for public institutions, while theoretical contributions expand the literature on digital netnography and police-public engagement.

The Impact of Changes in Demand and Supply on the Balance of the Supermarket Phase VII of Padang City

Hidayatul Putri Azizah, Doni Guswandri Putra — Tue, 08 Jul 2025 00:00:00 +0000

The Impact of Changes in Demand and Supply on the Balance of the Supermarket Phase VII of Padang City

Strategic Safety Stock Level For High Import Dependence Manufacturing Supply Chain For Enhanced Force Majeure Preparedness

Dong Eon Kim, Desy Anisya Farmaciawaty, Adirizal Nizar — Mon, 07 Jul 2025 00:00:00 +0000

This study aims to determine the appropriate safety stock levels to enhance PT. Sukses Pharmapack’s preparedness for force majeure events and ensure operational continuity. By analyzing demand patterns over a five-year period, the research evaluates the effectiveness of safety stock in mitigating supply chain disruptions through scenario-based simulations. A mixed-method approach is applied, combining qualitative insights from key stakeholders with quantitative analysis of demand and lead time data. Statistical techniques such as mean, standard deviation, Z-score, and coefficient of variation are used to assess demand and lead time variability, while the Economic Order Quantity (EOQ) model with probability is employed to calculate optimal order quantities and safety stock levels. The findings indicate that a 30% increase in both demand and lead time results in the highest safety stock levels, improving service levels but raising inventory holding costs. Conversely, lower demand and shorter lead times reduce safety stock requirements but increase the risk of stockouts. The study is limited to a single product and supplier, which may restrict generalizability. Future research should explore multiple products and dynamic market conditions, implementing adaptive inventory policies with real-time demand monitoring.

Determining The Right Market Segmentation and Marketing Tactic to Increase Sales at Teguk Indonesia

Muhamad Catur Gunandi, Ira fachira — Tue, 08 Jul 2025 00:00:00 +0000

This research aims to determine the existence of a piece rate payment scheme that has an impact on the non-receipt of pocket money rights for remote internship participants, which should be obtained based on Indonesian Labor Law. This legal research is conducted with a doctrinal type research method that presents a systematic explanation of regulations, synchronization between laws and regulations and policy analysis in a prescriptive analytical manner to provide coherence truth. The results show that the Piece Rate Payment scheme has the potential to deprive remote internship participants of their rights in terms of pocket money. This is because the payment of pocket money will not be fulfilled by the company if the intern does not meet a certain target based on the internship contract. In addition, because Law No. 13 of 2003 concerning Manpower and Regulation of the Minister of Manpower and Transmigration No. PER.08/MEN/V/2008 concerning Procedures for Licensing and Implementation of Overseas Apprenticeship, do not regulate the allowance payment scheme. So, the economic protection efforts that can be done are by providing provisions in the relevant regulations regarding the company's obligation to provide a non-target-based allowance scheme, as well as supervision of overseas apprenticeship providers.

Analysis of Service Quality Factors of Surabaya Single Window Website Using E-Govqual and IPA Models

Apriliana Latifah Hanum, Tri Lathif Mardi Suryanto, Arista Pratama — Tue, 08 Jul 2025 00:00:00 +0000

The development of digital technology has encouraged the government to provide electronic-based public services, including through the Surabaya Single Window (SSW) website which provides online licensing and non-licensing services. However, amidst the increasing use of digital services, various complaints are still found from the public regarding the accuracy of information, system reliability, and the limitations of the interactive features provided. The main problem in this study is whether the quality of SSW website services has met user expectations, and what factors are the priority for improvement. This study aims to evaluate the quality of SSW services based on the E-Govqual model which includes six dimensions: ease of use, trust, interaction environment functionality, reliability, content and display of information, and citizen support. This study uses a descriptive quantitative approach by distributing questionnaires to 400 respondents who are residents of Surabaya City, and data analysis using the Importance Performance Analysis (IPA) method. The results of the study show that all dimensions have negative gap values, indicating that service performance has not fully met user expectations. Several indicators such as calculation simulations, timely service, and information accuracy are in the top priority quadrant for improvement. This study provides strategic recommendations for the government to improve crucial service aspects and maintain indicators that have been assessed well by users.

Secrets to Student Success: The Relationship of Intrapersonal, Interpersonal, and Intrinsic Motivation

Wed, 09 Jul 2025 00:00:00 +0000

Intrapersonal and interpersonal intelligence are essential soft skills for students, playing a crucial role in helping them navigate academic and social challenges while developing personal qualities necessary for success in the workplace. These intelligences are vital for graduates, enabling them to interact effectively with colleagues, superiors, and clients, as well as manage themselves in a dynamic work environment. This study aims to analyze the intrapersonal and interpersonal intelligence and intrinsic motivation of students majoring in Business Administration at Manado State Polytechnic using a descriptive research method. The study population consists of 108 students from the D3 Business Administration program, and a census sampling technique was applied due to the relatively small population size. The findings indicate that respondents' perceptions of intrapersonal intelligence are categorized as high or good, with most indicators rated positively except for the independence indicator, which falls into the moderate category. Similarly, respondents' perceptions of interpersonal intelligence are classified as high or very good. Additionally, the average perception of intrinsic motivation is also categorized as high or very good, with both indicators and statement items receiving very good ratings.

Maternal Self Efficacy in Mothers Who Have Children with Autism Spectrum Disorder (ASD)

Eliana Kurniawati, Suryanto Suryanto — Wed, 09 Jul 2025 00:00:00 +0000

Carrying out the role of mother is not an easy thing. There are many challenges that often become obstacles in optimizing the mother's role. One of the important things that supports a mother's success when carrying out her role is maternal self-efficacy. Maternal self-efficacy is self-confidence in the mother's competence when caring for children. This research focuses on mothers who have children with autism. The aim of the research is to analyze maternal self-efficacy in mothers who have children with autism. The method used is phenomenology with Interpretative Phenomenological Analysis (IPA). The subjects in this study were two mothers who had children with autism. Data collection was carried out using structured interviews via telephone. The conclusion of this research is that both participants have good maternal self-efficacy in carrying out their role as mothers. Factors that influence maternal self-efficacy in caring for children with autism are; emotional state, appropriate parenting patterns, providing special teaching, providing protection and a sense of security, and the availability of quality time with children. Another factor that supports the optimization of maternal self-efficacy in caring for children with autism is external support for parenting from those closest to them.

Analysis of “Piece Rate Payment” Scheme To “Remote Internship” Participants Based on Labor Law

Muhammad Iqbal Wiranugraha — Mon, 07 Jul 2025 00:00:00 +0000

Implementation of Gratification Reporting Policy in the Context of Corruption Prevention

Mutiara Carina Rizky Artha, Yuga Kusuma Nugraha, Asropi Asropi — Tue, 08 Jul 2025 00:00:00 +0000

Corruption crimes that often occur in the public sector, both in the form of bribes, gratuities, and extortion, are increasingly massively involving public officials and private parties. Public officials as civil servants/state administrators have the obligation to report if the gratuities received are vulnerable related to their positions and contrary to their duties or authority. However, according to data on the number of gratuity reports from the Corruption Eradication Commission (KPK), the number of civil servants/state administrators who report gratuities is still relatively minimal. This shows that compliance in submitting gratuity reports has not been fully complied with by civil servants/state administrators. This study aims to analyze the implementation of gratuity reporting policies in efforts to prevent corruption. The research method used is qualitatively descriptive, namely explaining the phenomenon of gratuity reporting with a data collection method through literature studies of various journal publications, gratuity report data and other relevant documents.

Herbal Monographs and Role of Physalis angulata in Indigenous Herbal Systems: A Literature Review

Jonsen Subagio — Tue, 08 Jul 2025 00:00:00 +0000

Physalis angulata L. is an edible and annual herb of the Solanaceae family, known in Indonesia as Ciplukan plant. The fruit which is widely known internationally as Groundcherry is widely consumed by Indonesian people because it has quite high nutritional content and a very delicious taste. In its application in the world of herbal medicine, Physalis angulata L. contains many bioactive compounds which are useful as antifungal, antioxidant, anti-inflammatory, etc. Not only in Indonesia, research related to the herbal application of Physalis angulata L. was also carried out by researchers in a number of tropical and subtropical countries such as Brazil, Vietnam and America. This article aims to summarize and provide a comprehensive review of the characteristics, contents, and various applications of Physalis angulata L. in traditional and modern medicine. This type of research is a literature review by looking for a series of similar studies related to Physalis angulata L. in the form of reports, original articles, and true experiments. This research is a descriptive analysis research and the sources used come from both national and international journals using published articles from Google Scholar, PubMed, and Elsevier with a publication year range from 2019-2024. It is hoped that this literature review will be able to provide a general overview and be a reference for further research, especially in the context of a deeper understanding of the characteristics, content of bioactive compounds, and benefits of Physalis angulata L. as one of the typical herbal plants in Indonesia.

Implementation Of Just-In-Time (Jit) In Inventory Management: A Case Study In A Manufacturing Company

Tue, 08 Jul 2025 00:00:00 +0000

Just-In-Time (JIT) is an inventory management strategy that aims to reduce waste and increase efficiency in the production process. In the context of manufacturing companies, the implementation of JIT offers significant advantages, such as reduced inventory costs and improved product quality. However, the implementation of JIT also faces challenges, including dependence on suppliers and fluctuations in demand. This article not only discusses the benefits and challenges of JIT, but also presents case studies of several companies that have successfully implemented this concept. By highlighting best practices and risk mitigation strategies, it is hoped that this research can provide deeper insights into the application of JIT in inventory management, as well as encourage companies to adopt a more responsive and efficient approach in their operations.

Challenges in the Implementation of Free Prior and Informed Consent for Indigenous Peoples in Indonesia's National Legal Regulation

Rahmi Jasim, Saldi Isra, Kurnia Warman, Hengki Andora — Sat, 05 Jul 2025 00:00:00 +0000

This research discusses the challenges of implementing Free, Prior, and Informed Consent (FPIC) for indigenous peoples in national legal arrangements in Indonesia. FPIC is a principle that gives indigenous peoples the right to give consent to policies that affect their territories and resources freely, prior to full information, and without pressure. Although the FPIC rights of indigenous peoples are implicitly described and regulated in various national regulations, such as the 1945 Constitution, Forestry Law, Village Law, and environmental regulations, these arrangements do not necessarily guarantee the protection of indigenous peoples' rights over their customary territories. Explicit legal arrangements are needed to guarantee indigenous peoples' FPIC rights over their customary territories. This is because in its implementation, the application of FPIC rights still faces various challenges such as conflicts of interest with the State's Right to Control (HMN), low understanding in the field, and gender injustice being the main obstacles. This study uses a normative juridical approach to identify differences between international and national legal arrangements, and offers recommendations to improve the protection and implementation of FPIC in Indonesia. The research emphasizes the importance of explicit legal arrangements to achieve justice, prosperity and harmony between indigenous peoples and the government.

The Role of Social Media in Shaping Social Movements: A Case Study of #Daruratreformasi In Indonesia Using Text Mining and Network Analytics

Wed, 09 Jul 2025 00:00:00 +0000

The social movement #DaruratReformasi emerging in Indonesia since July 2024 has attracted widespread attention both nationally and internationally. This study aims to analyze the communication dynamics and interaction patterns within the social media network of the movement using text mining and network analytics approaches. Topic modeling identifies the dominant key issues in public discourse, while social network analysis reveals the main actors and influencers involved in information dissemination and public opinion formation. A modularity approach is employed to detect naturally formed discussion communities within the network, and temporal analysis illustrates the phases of the movement’s development from initiation to its peak in November 2024. The results indicate that social media serves as a strategic platform for social mobilization and political advocacy, with key actors distributed across interconnected communities. Additionally, the involvement of government institutions as central actors highlights the two-way communication dynamics within the digital public sphere. These findings underscore the urgency of understanding social network structures in the context of modern digital social movements and provide implications for public communication management and mass mobilization strategies in the digital era.

The Contribution of Environmental CSR to Sustainability in the Energy Sector: A Study on PT Pema Global Energi

Era Pamadia, Agus Satory — Wed, 09 Jul 2025 00:00:00 +0000

This study aims to analyze the role of environmental Corporate Social Responsibility (CSR) implemented by PT Pema Global Energi in supporting environmental sustainability and community welfare in North Aceh. This study uses literature analysis methods, case studies, and evaluation of empirical data from the implementation of corporate CSR programs, such as land rehabilitation, waste management, and energy efficiency. The results of the study show that the company's CSR programs have a significant positive impact, including improving soil quality, biodiversity conservation, and reducing carbon emissions through environmentally friendly technology. In addition, community involvement through environmental training and programs has succeeded in increasing local awareness and capacity in environmental conservation. The conclusion of this study is that the implementation of CSR integrated with a sustainable business model not only contributes to environmental conservation, but also strengthens the company's relationship with the surrounding community. The main recommendations are to improve public education, establish strategic partnerships, and invest in innovative technologies to expand the impact of CSR programs.

Development of Antioxidant-Rich Steamed Brownies Based on Kluwak, Purple Sweet Potato, and Yellow Kepok Banana

Ruly Novita Sari — Wed, 09 Jul 2025 00:00:00 +0000

The objective of this study was to produce steamed brownies with antioxidant content using local ingredients, specifically kluwak seed powder, purple sweet potato pastes, and banana paste, which offer health benefits. The research stages include product development, treatment response determination through antioxidant capacity analysis (DPPH method), hedonic rating, and texture analysis. Determination of the optimum formulation was conducted using Design Expert 13 software. The optimum formulation was achieved with the use of 4.5% kluwak seed powder and 27.5% purple sweet potato paste from the total ingredients. Antioxidant capacity of the steamed brownies possess high antioxidant activity, but it decreased from the pre-digestion phase to the gastric and intestinal phase. This study indicated that the steamed brownies can be utilized as a functional food product with health benefits.

Increasing Productivity and Competitiveness of Cute Cake and Bakery Padang MSMEs

Tue, 08 Jul 2025 00:00:00 +0000

MSMEs play an important role in the Indonesian economy, including in the culinary sector such as Comel Cake and Bakery in Padang. However, challenges in increasing productivity and competitiveness are obstacles that must be overcome so that businesses can survive and grow. This study aims to analyze the strategies implemented by Comel Cake and Bakery in increasing operational efficiency, product innovation, and digital- based marketing in order to face industry competition. The method used is a qualitative approach with interview techniques, observation, and literature studies related to MSME management. The results of the study show that increasing productivity is carried out through optimizing the production process, employee training, and using quality raw materials at efficient costs. Meanwhile, the strategy to increase competitiveness involves product diversification, strong branding, and utilizing social media and e-commerce to reach a wider market. In addition, support from the government and the MSME community also contributes to accelerating business growth. By implementing this strategy, Comel Cake and Bakery is able to increase production volume, expand market share, and obtain greater profits. This study provides insight for MSME actors in adopting the right strategy to increase competitiveness in the digital era. Therefore, synergy between innovation, technology, and supporting policies is the main key in encouraging the sustainability and growth of MSMEs in the culinary sector.

The Influence of External Financing, Book-Tax Differences, and Product Diversification on Profit Management Moderated by Managerial Ability

Moh. Ardan Makarim Corny, Christina Dwi Astuti — Mon, 07 Jul 2025 00:00:00 +0000

This study aims to examine the influence of external financing, book-tax differences, and product diversification on earnings management, with managerial ability as a moderating variable. The data used are panel data from 60 Bursa Efek Indonesia (BEI) infrastructure sector companies from 2019 to 2023, totaling 198 observations obtained using purposive sampling techniques. The results of the study, using the fixed effects model, provide empirical evidence of a significant negative relationship between external financing and earnings management, thus supporting signaling theory and emphasizing the importance of financial reporting transparency to reduce opportunistic earnings management practices. Conversely, book-tax differences have a significant positive effect on earnings management, illustrating how management weighs costs and benefits according to rational choice theory and the existence of principal-agent problems for personal gain. Product diversification has no effect on earnings management. Furthermore, managerial ability is only able to moderate the effect of external financing on earnings management by strengthening the negative relationship between these two variables.

The Influence of Budget Participation, Motivation, and Competence on the Managerial Performance of Datu Kandang Haji Hospital

Diah Afrianti, Kadir Kadir, Sarwani Sarwani — Mon, 07 Jul 2025 00:00:00 +0000

Diah Afrianti (2024), The Effect of Budget Participation, Motivation, and Competence on Managerial Performance at Datu Kandang Hospital. Supervisor I: Dr. Kadir, Drs, M.Si, Ak, CA. Supervisor II: Dr. Sarwani, Drs, Ec, M.Si, Ak, CA, CPA. The purpose of this study is to examine several factors that affect managerial performance. Some of the factors tested and analyzed are budget participation, motivation, and competence at Datu Kandang Haji Hospital. The sample used in this study were managers at Datu Kandang Haji Hospital. The sample selection method uses the saturated sampling method (census), which is a sampling technique if all members of the population are used as samples. The number of managers sampled in this study were 33 managers. The data analysis technique used is multiple linear regression analysis using the SPSS version 25 program. The results showed that budget participation has a positive effect on managerial performance. Motivation and competence have no effect on managerial performance at Datu Kandang Haji Hospital.

The Influence of Electronic Word of Mouth on Intentions to Purchase Ticket Hotel Booking Through Traveloka Platform

Fanesa Widya Oktavia Butar Butar — Wed, 09 Jul 2025 00:00:00 +0000

The advancement of technology has transformed various industries, including tourism. Online Travel Agents (OTA) have revolutionized travel booking, offering convenience and accessibility. Platforms like Traveloka allow customers to compare prices, read reviews, and make informed decisions. Electronic Word of Mouth (eWOM) plays a crucial role in influencing consumer behavior, as positive online reviews significantly impact purchasing decisions and brand perception. This research aims to analyze the impact of electronic Word of Mouth (eWOM) on hotel ticket purchase intentions through the Traveloka platform, with a focus on the mediating role of eWOM adoption. Specific objectives include examining the significance of eWOM dimensions, consumer trust, and review credibility in influencing purchase decisions. This research employs the Structural Equation Modeling-Partial Least Squares (SEM-PLS) methodology to analyze relationships between eWOM dimensions and hotel ticket purchase intentions. SEM-PLS is chosen for its ability to handle complex models and evaluate latent constructs. The findings are expected to provide insights into the significance of eWOM in shaping consumer behavior and offer strategic implications for Traveloka and similar OTAs in optimizing marketing strategies.

Network Analysis on Information Seeking regarding the Gaza Humanitarian Movement among Communication Students of the Catholic University of Widya Mandira Kupang

Mon, 07 Jul 2025 00:00:00 +0000

This study examines the communication network among Communication Science students at Widya Mandira Catholic University (Unwira) Kupang regarding information-seeking behaviors related to the Gaza humanitarian movement. Information is a critical human need, and understanding how students access and disseminate such information highlights the role of social networks in collective action. The research aims to analyze network patterns, identify key actors, and assess the efficiency of information flow within the student network. Using a quantitative approach with Social Network Analysis (SNA), data were collected via online questionnaires from 67 respondents, focusing on direct and reverse information-seeking, expertise recognition, and friendship ties. UCINET and NETDRAW software were employed to visualize and analyze network structures. Findings revealed a sparse network density (1.35%–1.54%), indicating fragmented communication channels. Key actors, such as Actor #61, emerged as central figures due to their expertise and active roles in information dissemination. Despite low overall density, these actors facilitated information flow, particularly within smaller subgroups. The study underscores the importance of social networks in humanitarian movements and suggests practical strategies for enhancing communication efficiency among students. Academic implications include advancing SNA theory, while practical recommendations focus on leveraging key actors to improve information dissemination in social movements.

Implementation of Corporate Social Social Responsibility (CSR) Program Based on Community Empowerment with a Sustainable Environmental Ecology Approach

Tue, 08 Jul 2025 00:00:00 +0000

Discussions related to the implementation of Corporate Social Responsibility (CSR) programs are often not accompanied by the impact produced, this often makes the implementation of CSR only limited to charity activities without having an impact on the community in a sustainable manner. The empowerment-based CSR approach model is one of the options in the implementation of programs that are considered to be able to increase the role of the community and make it a subject and not just an object. This research is a qualitative research by taking primary data through observation and interview activities, while secondary data is sourced from supporting documents found in the field. Using an environmental ecology approach, this study looks not only at natural phenomena, but also investigates how human activities can affect the balance of ecosystems and the quality of the environment. The results of this study show that the CSR program has had an impact on 4 main dimensions, namely: the natural dimension, the economic dimension, the social dimension and the wellbeing dimension.

The Leadership of School Principals in Improving the Quality of Vocational High Schools in Tanjung Selor District, Bulungan Regency

Puji Surya Putra, Nurtanio Agus Purwanto — Tue, 08 Jul 2025 00:00:00 +0000

This study analyzes the principal's leadership programs and strategies, the impact of implementation, as well as the supporting and inhibiting factors in improving school quality at SMK Negeri in Tanjung Selor District, Bulungan Regency. Using descriptive qualitative method, data were collected through in-depth interviews and observations, and analyzed using the interactive model of Miles, Huberman and Saldaña.
The results showed that the principal implemented: (1) curriculum development based on industry needs, provision of educational facilities and infrastructure, and the creation of a safe and comfortable learning environment; (2) collaboration strategies with stakeholders, training, and awarding to improve school quality; (3) positive impacts in the form of increased teacher competence, cooperation with education policy makers, and educational innovation through partnerships; and (4) challenges such as limited resources, motivation, and conventional learning methods.
In conclusion, industry-based curriculum development, adequate facilities, collaboration and training are key to improving quality, although there are still obstacles that need to be overcome.

Implementation of The New Student Admission Policy (PPDB) at the Elementary School Level in Denpasar City

Michael Josafat Prihanto — Tue, 08 Jul 2025 00:00:00 +0000

This study aims to evaluate the implementation of the New Student Admission (PPDB) policy at the elementary school level in Denpasar City. The results show that the implementation of PPDB is not optimal, influenced by two main factors: the content of the policy and the implementation environment. Although the government has designed policies involving various elements, the capacity of primary schools is insufficient to accommodate the enthusiasm of parents. In addition, social factors and compliance of implementers are also challenges in the implementation of policies. This research is expected to provide recommendations for policy makers to increase the effectiveness of PPDB in the future.

Challenges in the Implementation of Good Governance in the Administration of Residents with Disabilities in Badung Regency

Juniarta Dameria — Mon, 07 Jul 2025 00:00:00 +0000

This study aims to analyze the challenges in implementing good governance in the management of the administration of people with disabilities at the Population and Civil Registration Office in Badung Regency. Badung Regency was chosen because it has the highest regional revenue in BaliProvince and a significant population of people with disabilities. The research employs a qualitative approach. Data were collected through interviews, observations, and analysis of official documents. Informants were selected through purposive sampling, involving 10 individuals from government officials and people with disabilities. The results show that the Population and Civil Registration Office in Badung Regency has implemented various inclusive initiatives, such as mobile administrative services and accessibility facilities. However, the effectiveness of these services is still hindered by limitations in human resources and uneven socialization (sosialisasi). The five main challenges in implementing good governance are limited human resource capacity, uneven socialization, weak supervision mechanisms, communication barriers, and inadequate physical accessibility. The impact of exemplary governance implementation is seen in increased service accessibility and strengthened rights for people with disabilities, although these impacts are not evenly distributed geographically. It is concluded that implementing good governance has brought significant progress, but greater efforts are still needed to achieve truly inclusive and equitable services. Research recommendations include enhancing human resource capacity, strengthening socialization, and improving physical accessibility to enhance the quality of administrative services for people with disabilities in Badung Regency.

Strategic Business Development for Innovative Construction Solutions

Rizko Pradana Andika — Tue, 08 Jul 2025 00:00:00 +0000

The construction industry is undergoing significant transformations due to economic, technological, and market factors. PT ABC, a subsidiary of DEF, specializes in innovative and sustainable construction solutions. The company faces challenges due to its heavy reliance on the Local Government Infrastructure Institution , which contributes over 70% of its revenue. Additionally, government regulations favoring Micro, Small, and Medium Enterprises (MSMEs) have intensified competition, necessitating strategic innovation. To maintain competitiveness, ABC is exploring two business solutions: soil stabilization and concrete repair. This research aims to compare these business models, determine the most suitable solution for the Local Government Infrastructure Institution , and develop an effective business development strategy. The study employs qualitative methods, including VRIO, SWOT, and TOWS analysis, as well as the Business Model Canvas framework. The findings suggest that soil stabilization offers higher market potential due to its cost efficiency and alignment with government priorities for sustainable infrastructure. The study provides strategic recommendations for ABC to enhance its market position through innovation, operational efficiency, and strengthened client relationships.

The Effect of Oral Chitosan Supplementation on Leptin Levels and HOMA-IR in Male Wistar Rats (Rattus norvegicus) with an Obesity Model

Sat, 05 Jul 2025 00:00:00 +0000

This study investigates the role of chitosan in modulating leptin and insulin levels, key hormones involved in metabolic disorders, and compares its effectiveness with orlistat, a commonly used anti-obesity drug. An experimental post-test only group design was used involving 20 healthy male Wistar rats aged 3–4 months. After a seven-day acclimation, obesity was induced through a high-fat, high-glucose diet. The rats were then divided into five groups: a positive control group (K+) receiving orlistat, a negative control (K−) receiving a standard diet, and three treatment groups receiving chitosan at 2.5% (P1), 5% (P2), and 7.5% (P3) concentrations, respectively, for 14 days. Leptin and HOMA-IR levels were measured via blood samples collected from the retro-orbital sinus. The Kruskal-Wallis test showed significant differences among groups (p<0.05). Mean leptin levels were highest in K− (5.10±0.35 ng/dL) and lowest in K+ (3.03±0.71 ng/dL), while P2 showed a notable reduction (3.71±0.32 ng/dL). HOMA-IR levels followed a similar trend, with the lowest in K+ (1.00±0.08) and significantly reduced in P2 (1.34±0.11) compared to K− (2.29±0.25). Post Hoc analysis confirmed that P2 had significantly better outcomes than K−, though not as effective as orlistat. In conclusion, chitosan—particularly at 5% concentration—can reduce leptin and HOMA-IR levels, improving insulin resistance in obesity, though orlistat remains more effective.

Analysis of Three Tensions in Real Estate Companies in Indonesia (PT XYZ Case Study)

Ary Pratama Yudhistira — Sat, 05 Jul 2025 00:00:00 +0000

This study aims to measure the management of three tensions in a company. This research was conducted at a real estate company that has been listed on the Indonesia Stock Exchange, namely PT XYZ. Data is obtained through financial data (in the form of audited financial statements for the period 2019 to 2021). The data obtained was then analyzed using a qualitative descriptive analysis approach. The framework in this study is divided into three tensions, namely profitability vs growth, today vs tomorrow, and whole vs parts. To analyze the data needed in this study, researchers used the batting average technique for each tension. Significant findings are found in the whole vs parts tension with a batting average score of 100% while for the other tensions, namely profitability vs growth and today vs tomorrow, each is only 33%. These findings are useful as a source of input for companies and interested parties in encouraging improved financial management and company resources in the future.

The Role of Leadership Style and Work Motivation in Improving The Performance of Production Operator Employees at PT Manufaktur Majalengka

Fasya Amelia Siregar, Yuda Tama, Noveria Susijawati — Mon, 07 Jul 2025 00:00:00 +0000

This study explores how leadership approaches and employee motivation contribute to enhancing the job performance of production operators in a manufacturing firm based in Majalengka. The primary objective is to examine key elements that drive improved employee performance outcomes. Employing a quantitative methodology within a causal-associative framework, the research involves a total of 100 production staff members, all of whom are included as participants through a saturated sampling strategy. Data obtained from the respondents were analyzed using SmartPLS 3. The analysis revealed that both leadership style and work motivation play critical roles in shaping employee performance metrics. These insights highlight the necessity of fostering effective leadership and maintaining strong motivational levels to cultivate a more efficient and high-performing organizational environment. Management should develop and implement participative, communicative, and inspirational leadership practices to enhance employee engagement. Additionally, organizations need to design motivation enhancement programs, incorporating both financial and non-financial incentives, such as recognition, training, and career development opportunities. Consequently, employee performance can be improved sustainably, ultimately contributing to the achievement of overall organizational objectives.

Improving Green Cost Performance in Nickel Smelter Buildings in Accordance with Breeam Guidelines Based on Zero Energy Building (ZEB)

Arya Dwi Dharmaputra, Abdul Charis, Muhammad Rifki Rahman — Tue, 08 Jul 2025 00:00:00 +0000

The construction of green smelters based on the need for nickel-based vehicles that continue to increase every year is a significant threat to the global environment, especially the increase in greenhouse gas emissions. To overcome this, Indonesia needs to intensify its sustainability level in all construction projects, in line with the Sustainable Development Goals 2030 target to achieve 100% new buildings based on green concepts. This study uses the concept of BREEAM-based green building with Zero Energy Building (ZEB) and analyzes data with Structural Equation Modelling – Partial Least Square (SEM-PLS). The results of the study show that green ratings can increase project costs between 7.66% and 17.91% from conventional prices. The study identified ten factors that affect the cost performance of green scale projects, including energy efficiency and emission reduction, indoor air quality, and water use efficiency. The implementation of the BREEAM concept with the ZEB method provides cost efficiency based on the certification levels achieved, ranging from PASS to OUTSTANDING, which shows potential cost savings from 4.67% to 7.96%.

The Implementation of a Management Information System Based on Digital Madrasah Report Cards at MTS Muhammadiyah Malino

Ahmad Fauzi Yusri — Tue, 08 Jul 2025 00:00:00 +0000

This research examined the implementation of a management information system using digital madrasah report cards at MTs Muhammadiyah Malino, focusing on three main aspects: how the system was implemented, the supporting and hindering factors, and its impact. This qualitative study employed observation, documentation, and interviews with the head of the madrasah, the vice principal for curriculum, the operator, class advisers, and educators. Data analysis was conducted through data reduction, presentation, and conclusion drawing. The findings indicated that the implementation of this system was relatively successful in both planning and execution. The head of the madrasah conducted socialization sessions, and the operator received district- and provincial-level training before implementation. During execution, administrative staff assisted teachers in overcoming difficulties, and system usage was scheduled in turns to minimize server issues. Key supporting factors included the availability of computers that met the system’s requirements and a stable internet connection. This study recommends that the Ministry of Religious Affairs improve the digital madrasah report card application to facilitate student and parent access. The madrasah head and operator should ensure adequate training for teachers in managing educational digitalization. Additionally, infrastructure support and human resource readiness must be strengthened to optimize the system’s implementation.

The Islamic World in The Vortex of The Contemporary Israeli-Palestinian Conflict (2023-2024)

Wella Sherlita — Sat, 05 Jul 2025 00:00:00 +0000

Since the Palestinian-Israeli conflict broke out in 1948, countless efforts at track one diplomacy have been intensively carried out by the leaders of Islamic countries, both in the UN General Assembly and the OIC forum, including by the Indonesian government. Islamic leaders have chosen to prioritize the principles of human intervention and dialogue in helping to resolve conflicts over the past 15 months. On the other hand, the awakening of civil society solidarity or public consciousness in various countries has emerged unexpectedly. Thousands of people took to the streets to hold peaceful demonstrations demanding a ceasefire, and recognition of Palestinian independence. The absence of coalition forces to counteract the brutal Israeli military offensive was replaced by negotiations that led to a ceasefire agreement between Israel and Hamas on January 15, 2025 in Doha, Qatar. With a liberal approach, this article tries to outline the contribution of the Islamic world as well as the dilemmas faced when pioneering Hamas-Israel peace, using a qualitative descriptive method. The data were obtained from a combination of literature studies and interviews with a number of stakeholders.

Mapping of Stakeholders in the Development of Coastal Areas Based on Blue Economy in Bima City

Iip Nurfallah, Muhamad Fajar Saputra — Sat, 05 Jul 2025 00:00:00 +0000

The concept of the blue economy provides opportunities to harness the potential of marine resources in a sustainable manner, but its implementation often faces challenges. This study aims to map stakeholders in the management of coastal areas based on the blue economy in Bima City, West Nusa Tenggara, in order to overcome challenges such as conflicts of interest and unsustainable resource exploitation. Through a qualitative approach that includes interviews and analysis of documents, the study identifies three categories of stakeholders: core, supportive, and contextual ones. The analysis of the power-interest matrix shows the importance of strategic collaboration between stakeholder groups to create inclusive and sustainable blue economic governance. Research recommendations include the establishment of dialogue forums, technical training, private sector partnerships with communities, and strengthening the role of NGOs in supporting environmental sustainability, community welfare, and local economic growth.

The Effektivenes of Imagery Intervention on Reducing Competitive Anxiety Levels In Indonesian Army Shooting Athletes

Muchamad Ginanjar Pratama Sudrajat, Eneng Nurlaili Wangi , Irfan Fahmi — Tue, 08 Jul 2025 00:00:00 +0000

Competition tests athletes by demanding peak performance under pressure from both their environment and themselves, aiming for victory. One common challenge they face is Competitive Anxiety, a response to perceived threats in competitive situations, leading to worry or stress (Martens, 1977). The ASEAN Armies Rifle Meet (AARM) is the highest-level competition for Indonesian Army marksmen. This study examines the effectiveness of the Mental Imagery Technique in reducing competitive anxiety among female AARM athletes. This cognitive-based intervention uses mental visualization of past experiences to enhance performance. Using an experimental one-group pretest-posttest design, the study involved five participants (n=5), with data analyzed through a Paired T-Test. Results showed a significant reduction in Competitive Anxiety scores post-intervention (Asymp. sig 0.000 < 0.05). N-Gain scores indicated moderate effectiveness for two respondents (-69% and -60%) and high effectiveness for three respondents (>76%). These findings confirm that the Mental Imagery Technique effectively reduces competitive anxiety in female pistol shooters at AARM. This study suggests that mental imagery is a valuable psychological strategy for managing anxiety in high-pressure sports, particularly for female athletes in precision disciplines like shooting.

Strategy of the Personnel and Human Resources Development Agency (BKPSDM) in Increasing the Value of the ASN Professionalism Index (IPASN) of the Denpasar City Government

Evi Wahyuningsih, Oka Martini — Mon, 07 Jul 2025 00:00:00 +0000

The Civil Servant Professionalism Index (Indeks Profesionalitas Aparatur Sipil Negara or IP ASN) is a statistical measure that reflects the quality of ASN based on qualifications, competencies, performance, and discipline in carrying out their duties. This study aims to analyze the strategies of the Personnel and Human Resource Development Agency (Badan Kepegawaian dan Pengembangan Sumber Daya Manusia or BKPSDM) of Denpasar City in improving the IP ASN value. Using a qualitative descriptive method through interviews with key informants and the distribution of questionnaires to ASN, this research identifies internal and external factors affecting IP ASN. The results show that the competency dimension consistently receives the lowest scores, despite having the highest weight (40%) in IP ASN assessment. The main challenges include a lack of ASNawareness regarding competency development, inadequate data updating in personnel information systems, limited budget allocations for competency development, and incomplete system integration with Badan Kepegawaian Negara (BKN). Through SWOT analysis, this study recommends strategies focusing on strengthening non-classical training programs, intensive socialization, integration of personnel information systems, and optimization of Learning Management Systems (LMS) that are freely accessible. The findings contribute to the development of more effective human resource development strategies for enhancing ASN professionalism.

Social Support Description For a Mother With Depression and Anxiety Disorders After the Death of Her Child

Babyazka Sandrina Triwidya, Alifia Ulie Mizana Hadori — Tue, 08 Jul 2025 00:00:00 +0000

Grieving is a process that cannot be determined in terms of duration, form, or reaction. Losing someone close, especially a child, can significantly impact the parents. Social support can play an important role in helping parents cope with the grieving process and adjust to life after loss. This study aims to describe the social support of a mother with depression and anxiety disorders after the death of her child. A qualitative approach with a case study method was used to explore a mother's subjective experience of social support after the death of her child. Data were collected through in-depth interviews with one subject and three informants who were close friends of the subject. The results showed that the subject received social support only from her closest friends and did not receive social support from her family.

Micro-Enterpreneur in Bali Communicate Messages and Brand Values To Influence Brand Image Effectively

Adinda Soraya, Indra Novianto Adibayu Pamungkas — Sat, 05 Jul 2025 00:00:00 +0000

This study explores the communication identity of micro-merchants in Bali and its influence on brand image. Using a qualitative approach within a constructivist paradigm, it examines how micro-merchants craft their communication identity in Bali’s unique social and cultural environment. Data collection methods included in-depth interviews, participatory observation, and document analysis, while NVivo 12 software was utilized to analyze themes and patterns. The findings reveal that micro-merchants’ communication identities are deeply rooted in personal values, cultural preservation, strong customer relationships, and community engagement. Key personal values such as integrity and customer satisfaction are prioritized, alongside efforts to maintain and showcase Balinese culture in their business practices. Furthermore, VOSviewer software visualized thematic networks linking communication identity and brand image, offering insights into their interconnectedness. Based on the results, this study recommends enhancing customer communication, providing modern marketing training, and fostering collaboration networks to ensure business sustainability. These steps can empower micro-merchants to strengthen their brand image while maintaining cultural authenticity. Future research should focus on developing business models that integrate cultural values with sustainable business practices, offering a framework for micro-merchants to thrive in competitive markets while preserving Bali's rich heritage.

Analysis of Demand Elasticity and Pricing Strategy at Mcdonald’s

Revina marlin, Shania Vadhillaesa, Yatna Yenti, Dhani Aristiawan, Zefriyenni — Mon, 07 Jul 2025 00:00:00 +0000

The rapid development of technology has significantly influenced economic changes and consumer behavior. The economy has become more modern, driven by demand and supply, with prices shaped by the interaction between consumer demand and producer supply, forming the basis of marketing activities. One of the most competitive sectors in the food industry is the fast-food business, where pricing strategies play a crucial role in maintaining market share. This study aims to analyze price elasticity of demand and pricing strategies at McDonald's in Padang. A descriptive quantitative research method was employed, with a total sample of 94 respondents. The research findings indicate that both price elasticity of demand and pricing strategies significantly impact customer satisfaction. Effective pricing can attract more customers and enhance their loyalty, ultimately contributing to overall customer satisfaction. Understanding price elasticity of demand enables McDonald's to respond effectively to market fluctuations and changes in consumer behavior. Based on these findings, it is recommended that McDonald's continuously monitor and adjust its pricing strategies and promotional efforts to maintain and improve customer satisfaction.

Analysis of Mathematical Communication Ability in Flat Side Room Building Materials Reviewed from Students' Learning Interests

Viona Masithoh, Nida Sri Utami — Tue, 08 Jul 2025 00:00:00 +0000

This study analyzes mathematical communication skills based on students' high, medium, and low interest in solving planar geometry arithmetic problems and assesses each of these talent indicators. Arithmetic communication skills allow students to understand and explain arithmetic concepts orally and in writing. Descriptive qualitative research was used in this study. This study involved eighth-grade students from SMP Negeri 2 Kartasura. Data was collected through written assessments, student interviews, and observations. The findings and conclusions of this study reveal that students' mathematical communication skills regarding flat-sided geometry materials are assessed based on their learning interests. The analysis of students' difficulties shows deficiencies in understanding and precision in dealing with flat-sided geometry problems. Further, the results showed that students' mathematical communication skills failed to meet the four specified indicators. Findings from the study interest questionnaire showed that more than 90% expressed interest in flat-sided geometry content.

The Effectiveness of Iot Use on Supply Chain Management Under Extreme Conditions in The Copper Cleaner Project

Nyoman Oka Wahyudhi, Bambang Endro Yuwono, Darmawan Pontan, Inavonna Inavonna — Sat, 05 Jul 2025 00:00:00 +0000

The success of a project cannot be separated from a series of activities that include planning, implementation and supervision stages. In Time control on a project, it is very necessary for a project to be able to complete the project on time or earlier than planned. The time control method used in this study is the Supply Chain Collaboration, Integration and Relations method. This research was conducted on the PT XYZ Mining Facility Development Project, Mimika Regency, Papua which aims to find out the project performance and get solutions to the problems that occur in the mining facility construction project. The data used in this study are Time Schedule, Construction Plan, Worker Supply Plan and weekly progress report. The implementation of IoT technology in logistics processes significantly improves the efficiency and effectiveness of the supply chain. In the copper cleaner project, the application of IoT was able to reduce delivery delays by an average of 13% and increase the reliability rate of delivery (on-time delivery) to 85%.

Pile Analysis With Dynamic and Static Tests of Manufacturing Permit Capacity

Dian Kurniawan Tanjung — Sat, 05 Jul 2025 00:00:00 +0000

This article discusses the analysis of pile bearing capacity using dynamic and static tests to evaluate the capacity of manufacturing permits in the construction project of the X Shoe Factory in Pekalongan, Central Java. The study aims to determine the ultimate bearing capacity of piles by applying various formulas, such as Meyerhoff, Poulos & Davis, Schmertmann, Coyle & Castillo, and the Alpha & Lambda Method, which take into account corrected NSPT values and CPT data. Additionally, the study validates the calculation results through static and dynamic testing, and compares these results with the allowable loads specified in the design and manufacturing management standards. The analysis revealed that the 1956 Meyerhoff method, when combined with the Terzaghi correction for NSPT data, produced results closest to the empirical test values, while the modified ENR formula yielded reliable outcomes for dynamic analysis. This research is expected to enhance efficiency in the selection of appropriate pile foundation systems for future manufacturing facility construction projects.

The Effect of Soil Survey Adequacy on Engineering Design Details (DED) on Potential Cost and Construction Time Savings

Mon, 07 Jul 2025 00:00:00 +0000

The construction of the Kadusirung Dua Underpass Project in Banten aimed to improve access routes but encountered landslides during execution, necessitating design changes and additional soil investigations. This study examined the impact of inadequate soil surveys on engineering design, focusing on cost and time efficiency. The research objectives were to analyze the effects of design changes during construction, compare initial and revised designs, and evaluate savings potential if proper soil investigations were conducted initially. Using secondary data from the project, the study employed Microsoft Project for time-cost analysis and applied the Cost of Change vs. Opportunity to Influence theory. Findings revealed that design changes during construction increased costs by Rp 43.6 billion and extended the timeline by 566 days. Conversely, comprehensive soil surveys at the planning stage could have saved 25% of the time (237 days) and 18% of costs (Rp 38.9 billion). The implications highlight the critical need for thorough geotechnical investigations early in projects to mitigate delays and cost overruns. The study underscores the importance of adhering to soil testing standards (SNI 8460:2017) and optimizing design decisions during planning to enhance project efficiency.

The Effect of Foreign Tourist Visits on Carbon Dioxide Emissions in the Tourism Sector in Indonesia

Hezkya Refienes Ginting — Wed, 09 Jul 2025 00:00:00 +0000

This study analyzes the impact of international tourist visits on carbon dioxide (CO2) emissions in Indonesia's tourism sector using the Ordinary Least Square (OLS) method with time series data from 1997-2022. The results show that an increase in tourist visitation significantly contributes to CO2 emissions with a coefficient of 746.57 kilotons per person. Economic growth, number of vehicles, and fossil energy use also positively and significantly affect emissions. A 1% increase in economic growth raises emissions by 64.60 kilotons, an increase of one unit in the number of vehicles raises emissions by 9,953.66 kilotons, and fossil energy use raises emissions by 902,884.7 kilotons per kWh. In contrast, renewable energy and population size do not significantly affect CO2 emissions. Tourist transportation, particularly international flights, is a major contributor to carbon emissions. The adoption of renewable energy is still limited, making it ineffective in reducing emissions. This study highlights the importance of developing environmentally friendly tourism by strengthening the use of renewable energy and eco-friendly transportation infrastructure.

The Effect of Airport Service Quality Performance on Passenger Satisfaction at Juwata Tarakan International Airport

Irwan Faizal, Hemi Pamurahardjo, Ubaedillah — Mon, 07 Jul 2025 00:00:00 +0000

Airports have a significant role in supporting the smoothness and comfort of air transportation. The quality of good service performance at the airport is a crucial factor in improving passenger satisfaction. The purpose of the study was to determine the level of performance and the effect of airport service quality on passenger satisfaction at Juwata Tarakan International Airport. Service quality measurement is based on five dimensions, namely: tangibles, empathy, reliability, assurance and responsiveness, which are further elaborated into 37 indicators. Satisfaction is measured based on passenger perceptions based on their interests/expectations and experiences of airport performance. The method used in this research is descriptive quantitative with a survey approach. Data were collected through questionnaires distributed to passengers at Juwata Tarakan International Airport. Data analysis uses statistical tools to find the effect and level of conformity. Meanwhile, to determine the ranking of each service quality indicator using a Cartesian diagram. From data processing and analysis, the results show that there is a positive and significant influence between the quality of airport services on passenger satisfaction. There are 17 indicators that are considered to perform below average, 4 of which are considered important by passengers. This provides implications for airport managers, to further improve their performance, especially on 4 indicators of airport service quality

How Whatsapp Business E-Service Quality and Brand Reputation Influence Purchase Intentions? Empirical Finding Events Demand in Bali

Mon, 07 Jul 2025 00:00:00 +0000

The rapid adoption of digital communication tools, particularly WhatsApp Business, has transformed the event services industry by enhancing e-service quality and customer engagement. Despite its growing popularity, research on how WhatsApp Business influences e-service quality and purchase intention remains limited. This study examines the impact of e-service quality and brand reputation on purchase intentions for event services in Bali, addressing a critical gap in the literature. Using Structural Equation Modelling (SEM) with PLS algorithm and bootstrapping techniques, data were collected from 100 respondents who had previously purchased event services. The findings reveal a strong, statistically significant relationship between e-service quality and purchase intention (original sample value = 0.751, p-value = 0.000), highlighting the importance of responsiveness, efficiency, and personalization. However, brand reputation’s mediating role was weak (original sample value = 0.195, p-value = 0.030), suggesting it does not significantly alter the direct influence of e-service quality. These results underscore the primacy of e-service quality in driving purchase decisions, offering practical insights for event organizers to optimize WhatsApp Business for customer satisfaction and loyalty. The study contributes to the broader understanding of digital service quality in the event industry and provides actionable strategies for leveraging technology to enhance consumer experiences.

Optimizing Employee Work Productivity Through Increasing Motivation and Work Experience

Agus Setiadi, Yohanes Sulistyadi, Ramon Hurdawaty — Wed, 09 Jul 2025 00:00:00 +0000

This study aims to identify and analyze the effect of work motivation and work experience on employee productivity at Anak Garuda Shop in Batu City. The research was conducted using an explanatory quantitative approach, with a survey method through a questionnaire. The population consisted of 103 employees, using the census method. The data obtained was analyzed by multiple linear regression and classical statistical tests to verify the relationship between variables. The results showed that: (1) work motivation has a positive and significant effect on employee productivity, (2) work experience also has a positive and significant effect on employee productivity, (3) simultaneously, the two variables have a significant influence on employee productivity, with a contribution of 51.4%. Internal motivation factors, such as management communication, and external, such as community recognition, are the main drivers. Meanwhile, work experience, both from tenure in the company and similar fields, is proven to improve the efficiency and quality of employee work. This research recommends relevant training to enhance work experience and a humanistic communication approach to maintain employee motivation.

Measuring Customer Loyalty Using Net Promoter Score: Analysis in Insurance Companies

Nauva Marin — Tue, 08 Jul 2025 00:00:00 +0000

The insurance industry operates in a highly competitive environment, where understanding
customer loyalty is crucial for strategic business development. The Net Promoter Score
(NPS) serves as a key performance indicator to gauge customer loyalty by measuring their
likelihood to repurchase and recommend services. This study focuses on analyzing NPS
implementation in Indonesian insurance companies to identify factors influencing customer
loyalty and areas for improvement. The research objectives include evaluating the impact
of customer experience, market segmentation, and loyalty-supporting factors on NPS
scores. Data were collected through an NPS survey conducted from May to September
2023, targeting 1,195 valid respondents from 25 branches across Indonesia. The survey
assessed customer perceptions across 13 product and service dimensions, including product
diversity, claim process ease, and digital service support. Findings revealed an NPS score of
62.43, significantly higher than the industry average, indicating strong customer loyalty.
Key strengths included certainty of benefits and clarity of service flow, while weaknesses
were identified in digital service support and claim settlement speed. Segmentation
analysis showed variations in loyalty by customer type, gender, age, and tenure. The study
highlights the need for targeted improvements in digital services and claims processes,
alongside better data distribution across branches. Implications suggest that insurers can
enhance loyalty by addressing identified weaknesses and leveraging strengths in
promotional campaigns. This research provides foundational insights into NPS
effectiveness in Indonesia’s insurance sector, offering actionable recommendations for
industry practitioners