Tourists’ Acceptance Analysis Of Tourism Village Website Towards The Motivation To Visit

Authors

  • Cynthia Deborah Nababan Faculty of Computer Science, University of Indonesia
  • Dana Indra Sensuse Faculty of Computer Science, University of Indonesia
  • Ryan Randy Suryono Faculty of Engineering and Computer Sciences, Universitas Teknokrat Indonesia
  • Kautsarina Ministry of Communication and Informatics, Republics of Indonesia

DOI:

https://doi.org/10.59188/eduvest.v4i7.1226

Keywords:

Tourism Village Website, Acceptance Model, DeLone and McLean Model, Technology Acceptance Model

Abstract

The development of tourism village websites aims to promote the potential of tourism villages in Indonesia. However, the increasing use of social media has reduced the intensity of websites being used. This research aims to determine whether the tourism village websites still influence tourists to visit the tourism village and whether it is relevant to the government's goals. Data was collected by distributing questionnaires and producing a valid sample of 242 respondents who actively use the Internet and have the potential to travel. The research model design was created by combining the DeLone & McLean IS success model with the Technology Acceptance Model (TAM). Data were analysed using the Structural Equation Modeling Partial Least Square (SEM PLS). The results show that the variables of information quality, service, and design positively affect trust, usability, ease of use, and enjoyment, positively affecting the intention to use the website. However, trust does not significantly influence the intention to use the website on the acceptance model. The frequent use of the tourism village website positively affects the tourist's motivation for the actual visit. Therefore, deeper analysis is needed to determine the variables that affect tourist confidence in developing acceptance models for further research. In addition, this research has practical implications for the government in making decisions regarding developing tourism village websites in terms of interface, user experience, information, and features.

References

Al-Emran, M., & Granić, A. (2021). Is it still valid or outdated? A bibliometric analysis of the technology acceptance model and its applications from 2010 to 2020. Studies in Systems, Decision and Control, 335(March), 1–12. https://doi.org/10.1007/978-3-030-64987-6_1

Awal Hidayah, S., Amori, I. D. G. R. A., Faisyal, Hardyan, J., Raka Dumarsama, A., Nurmalasari Putri, Y., & Yogi, A. (2020). Statistik Pariwisata dan Ekonomi Kreatif 2020 (Bidang Pengolahan Data dan Informasi (ed.); Pertama, 2). Pusat Data dan Sistem Informasi Kementerian Pariwisata dan Ekonomi Kreatif.

Bae, S. Y., & Han, J. H. (2020). Considering cultural consonance in trustworthiness of online hotel reviews among generation Y for sustainable tourism: An extended TAM model. Sustainability (Switzerland), 12(7). https://doi.org/10.3390/su12072942

Bravo, R., Catalán, S., & Pina, J. M. (2021). Understanding how customers engage with social tourism websites. Journal of Hospitality and Tourism Technology, 12(1), 141–154. https://doi.org/10.1108/JHTT-02-2019-0040

Chaulagain, S., Wiitala, J., & Fu, X. (2019). The impact of country image and destination image on US tourists’ travel intention. Journal of Destination Marketing and Management, 12(February), 1–11. https://doi.org/10.1016/j.jdmm.2019.01.005

Chong, Y.-L. A., Wei Khong, K., Ma, T., McCabe, S., & Wang, Y. (2018). Internet Research Analyzing key influences of tourists’ acceptance of online reviews in travel decisions Article information. Internet Research, 28(3), 564–586.

Chung, N., & Koo, C. (2015). The use of social media in travel information search. Telematics and Informatics, 32(2), 215–229. https://doi.org/10.1016/j.tele.2014.08.005

Chung, N., Lee, H., Lee, S. J., & Koo, C. (2015). The influence of tourism website on tourists’ behavior to determine destination selection: A case study of creative economy in Korea. Technological Forecasting and Social Change, 96, 130–143. https://doi.org/10.1016/j.techfore.2015.03.004

DeLone, W. H., & McLean, E. R. (2003). The DeLone and McLean model of information systems success: A ten-year update. Journal of Management Information Systems, 19(4), 9–30. https://doi.org/10.1080/07421222.2003.11045748

Domínguez Vila, T., Alén González, E., & Darcy, S. (2019). Accessible tourism online resources: a Northern European perspective. Scandinavian Journal of Hospitality and Tourism, 19(2), 140–156. https://doi.org/10.1080/15022250.2018.1478325

Filieri, R., Mcleay, F., & Tsui, B. (2017). Information and Communication Technologies in Tourism 2017. Information and Communication Technologies in Tourism 2017, 517–528. https://doi.org/10.1007/978-3-319-51168-9

Ghanem, M., & Elshaer, I. (n.d.). The Successful Adoption of IS in the Tourism Public Sector : The Mediating E ff ect of Employees ’ Trust. 1–18.

Gössling, S., & Stavrinidi, I. (2016). Social Networking, Mobilities, and the Rise of Liquid Identities. Mobilities, 11(5), 723–743. https://doi.org/10.1080/17450101.2015.1034453

Güler, O., Benli, S., & Sanchez Cañizares, S. M. (2019). Usage of Technology Acceptance Model in Tourism Studies: Suggestions for Gastronomy Studies. VIII. National IV. International Eastern Mediterranean Tourism Symposium, October, 1071–1077.

Hair, J. F., Ringle, C. M., & Sarstedt, M. (2011). PLS-SEM: Indeed a silver bullet. Journal of Marketing Theory and Practice, 19(2), 139–152. https://doi.org/10.2753/MTP1069-6679190202

Holbung, B. (2022). Desa Wisata Hariara Pohan.

Hysa, B., Karasek, A., & Zdonek, I. (2021). Social media usage by different generations as a tool for sustainable tourism marketing in society 5.0 idea. Sustainability (Switzerland), 13(3), 1–27. https://doi.org/10.3390/su13031018

I Gusti Ayu Dewi Hendriyani. (2022). Siaran Pers: Menparekraf: 50 Desa Wisata Terbaik Jadi Simbol Kebangkitan Ekonomi Indonesia. Kemenparekraf.Go.Id.

Ku, E. C. S., & Chen, C. Der. (2015). Cultivating travellers’ revisit intention to e-tourism service: The moderating effect of website interactivity. Behaviour and Information Technology, 34(5), 465–478. https://doi.org/10.1080/0144929X.2014.978376

Liu, X., Mehraliyev, F., Liu, C., & Schuckert, M. (2020). The roles of social media in tourists’ choices of travel components. Tourist Studies, 20(1), 27–48. https://doi.org/10.1177/1468797619873107

Luo, Y., Luo, H., Huang, Y., & Huang, W. (2019). The impact of interactivity of online tourism websites on customer satisfaction. 2019 16th International Conference on Service Systems and Service Management, ICSSSM 2019. https://doi.org/10.1109/ICSSSM.2019.8887642

Maazouzi, A. El. (2020). The Impact of Official Tourism Websites on the Destination Image: The case of Morocco. September.

Molla, A., Licker, P. S. P., Lickler, P. S., Licker, P. S. P., Molla, A., & Lickler, P. S. (2001). E-commerce systems success: An attempt to extend and respecify the Delone and Maclean model of IS success. Journal of Electronic Commerce Research, 2(4), 131–141.

Muñoz-Leiva, F., Hernández-Méndez, J., & Sánchez-Fernández, J. (2012). Generalising user behaviour in online travel sites through the Travel 2.0 website acceptance model. Online Information Review, 36(6), 879–902. https://doi.org/10.1108/14684521211287945

Permanasari, D., Arrasy Asthu, A., Maulana, A., Nur Hakim, I., Iqbal Rosyidi, M., Swesti, W., Jaya K, N., Aqmarina, L., Chamma Fitri, R., Husna, Yuswohady, Fatahillah, F., Rachmaniar, A., Hanifah, I., Bramantio, J., Razak, S., Nur Pajriyah, A., Yatimah I., N., Razak, S., … Swestiana, A. (2022). Trend Industri Pariwisata 2022 2023 (A. Arrasy Asthu, A. Swestiana, & N. Bachtiar (eds.)). Kementrian Pariwisata dan Ekonomi Kreatif RI.

Pop, R. A., Săplăcan, Z., Dabija, D. C., & Alt, M. A. (2022). The impact of social media influencers on travel decisions: the role of trust in consumer decision journey. Current Issues in Tourism, 25(5), 823–843. https://doi.org/10.1080/13683500.2021.1895729

Rimadias, S., Alvionita, N., & Amelia, A. P. (2021). Using TikTok in Social Media Marketing to Create Brand Awareness, Brand Image, and Brand Loyalty on Tourism Sector in Indonesia. The Winners, 22(2), 173–182. https://doi.org/10.21512/tw.v22i2.7597

Sadiq, M., & Adil, M. (2020). Ecotourism related search for information over the internet: a technology acceptance model perspective. Journal of Ecotourism, 1–19. https://doi.org/10.1080/14724049.2020.1785480

Sahli, A. B., & Legohérel, P. (2015). The tourism Web acceptance model: A study of intention to book tourism products online. Journal of Vacation Marketing, 22(2), 179–194. https://doi.org/10.1177/1356766715607589

Sahli, A. B., & Legohérel, P. (2016). The tourism Web acceptance model: A study of intention to book tourism products online. Journal of Vacation Marketing, 22(2), 179–194. https://doi.org/10.1177/1356766715607589

Sandjojo, N., & Wahyuningrum, T. (2016). Measuring e-learning systems success: Implementing D and M is success model. Proceedings of the 2015 4th International Conference on Interactive Digital Media, ICIDM 2015, Icidm, 4–9. https://doi.org/10.1109/IDM.2015.7516343

Saravana Kumar, G. (2019). Influence of online tourism websites on tourists decision making and Hotel business Marketing. Adalya Journal, 8(10), 169–178.

Türker, G. Ö. (2020). Website Designing and Its Impact on Tourism Destinations. In The Emerald Handbook of ICT in Tourism and Hospitality. https://doi.org/10.1108/978-1-83982-688-720201013

Ukpabi, D. C., & Karjaluoto, H. (2017). Consumers’ acceptance of information and communications technology in tourism: A review. Telematics and Informatics, 34(5), 618–644. https://doi.org/10.1016/j.tele.2016.12.002

UNWTO. (2023). TOURISM IN THE 2030 AGENDA.

Vyas, C. (2019). Evaluating state tourism websites using Search Engine Optimization tools. Tourism Management, 73(January), 64–70. https://doi.org/10.1016/j.tourman.2019.01.019

Windayani, I. A. R. S., & Marhaeni, A. A. I. N. (2019). the Effect of Tourism Village Development on Community Empowerment and Welfare in Tourism Village of Panglipuran, Bangli District of Indonesia. Russian Journal of Agricultural and Socio-Economic Sciences, 94(10), 257–265. https://doi.org/10.18551/rjoas.2019-10.33

Wirdayanti, A., Asri, A., Anggono, B. D., Hartoyo, D. R., Indarti, E., Gautama, H., S, H. E., Harefa, K., Minsia, M., Rumayar, M., Indrijatiningrum, M., Susanti, T., & Ariani, V. (2021). Pedoman Desa Wisata (p. 1 s.d 96).

yılmaz, özer. (2014). the Effect of Websites on Customer Preferences Related To Tourism Products Within the Framework of Technological Acceptance Model (Tam). International Refereed Academic Social Sciences Journal, 5(16), 46–46. https://doi.org/10.17364/iib.20141611002

Zhou, S., Yan, Q., Yan, M., & Shen, C. (2020). Tourists’ emotional changes and eWOM behavior on social media and integrated tourism websites. International Journal of Tourism Research, 22(3), 336–350. https://doi.org/10.1002/jtr.2339

Downloads

Published

2024-07-25