Analysis of the Quality of Services Provided by the Sedekah Nasi Berkah (SNB) Program in Meeting the Needs of Beneficiaries in Jember Regency
Downloads
The Sedekah Nasi Berkah Program (SNB) is a long-term routine program implemented by the RIZKI Amil Zakat Institution by distributing boxes of rice to livelihood fighters on the streets of Jember Regency. The determination of respondents was taken according to the criteria for the SNB program, namely livelihood fighters, especially online pedicab and motorbike taxi drivers. Sampling was carried out at Kaliwates and Arjasa terminals because these locations met the criteria for asnaf. Before implementing this program, of course there were donors from the RIZKI amil zakat institution who always supported the running of this program. For implementation every Monday and Friday at lunch time or around 13.30 and after Friday prayers. This research aims to analyze beneficiary satisfaction with the SNB or Sedekah Nasi Berkah Program and evaluate obstacles in implementing the program. The approach used was descriptive quantitative with a survey of 13 respondents, the majority of whom worked as pedicab drivers with an average age of 61 years. The results show that 92% of respondents felt their food needs were met through this program. However, there are deficiencies in socialization, survey data shows that 53.8% of respondents did not know about the existence of the program before receiving assistance. Based on these findings, the research recommends increasing socialization, improving implementation time, and program sustainability strategies.
Dewi, LP, & Saraswati, R. (2021). Analysis of the Quality of Service in Social Assistance Programs in Improving the Well-being of Beneficiaries. Journal of Social Economics, 15(2), 125–134.
Elbehiry, A., Abalkhail, A., Marzouk, E., Elmanssury, A. E., Almuzaini, A. M., Alfheeaid, H., Alshahrani, M. T., Huraysh, N., Ibrahem, M., & Alzaben, F. (2023). An overview of the public health challenges in diagnosing and controlling human foodborne pathogens. Vaccines, 11(4), 725.
Faizi, F., & Wardah, S. (2026). Assessing Disability Empowerment Initiatives: A Case Study of the Difabis Program in Jakarta. Perbanas Journal of Islamic Economics and Business, 6(1), 13–22.
Hasna, NM, Nugraha, N., & Mustikarini, ID (2019). Analysis of the Impact of the Family Hope Program (PKH) Assistance on Community Welfare. Citizenship: Journal of Pancasila and Citizenship, 7(2), 108-116.
Hidyantari, E., Mukhrojin, M., & Masluchah, A. (2025). Collaborative governance in the Zakat Community Development Program as a pathway to community empowerment by BAZNAS. Asian Journal of Management, Entrepreneurship and Social Science, 5(04), 376–400.
Huraerah, A., Fahrudin, A., & Yusuf, H. (2026). The Strategies of Social Protection to Reduce Poverty in Indonesia. In Social Work in Asia: Education, Practice, and Service (pp. 459–470). Springer.
James, R. (2025). The Role of Local Communities in Social-Based Economic Empowerment. Journal of Social, Culture & Humanitarian Research, 1(1), 28–36.
Karimah, H., Ahmad, A. A., & Akbar, M. A. A. (2025). Empowering the informal economy through islamic social finance: Insights from islamic economic principles for inclusive development. At-Taradhi: Jurnal Studi Ekonomi, 16(1), 14–33.
Lecoutere, E., Spielman, D. J., & Van Campenhout, B. (2023). Empowering women through targeting information or role models: Evidence from an experiment in agricultural extension in Uganda. World Development, 167, 106240.
Lendriyono, F. (2017). Strategies for Strengthening Religion-Based Social Service Organizations. Sospol : Journal of Social Politics, 3(2), 66–80.
Nugroho, A., Amir, H., Maududy, I., & Marlina, I. (2021). Poverty eradication programs in Indonesia: Progress, challenges and reforms. Journal of Policy Modeling, 43(6), 1204–1224.
Ramadhani, D., & Cahyani, D. (2023). Evaluation of the Quality of Social Assistance Program Services on Food Security Among the Poor in Indonesia. Journal of Social Development, 18(1), 45–58.
Ramadhani, R., & Cahyani, A. (2023). Service Quality in Social Assistance Programs: A Case Study of the “Sedekah Nasi Berkah” Program. Journal of Social Welfare, 12(1), 45–60.
Sa’adah, Y., & Roslan, I. A. (2022). Reducing Public Poverty Through Optimization of Zakat Funding as an Effort to Achieve Sustainable Development Goals (SDGs) in Indonesia.
Saputra, W. (2025). Education of Zakat, Infaq, and Waqf (ZIWAF) as a Sharia Economic Instrument for Social Welfare in the Community in the Neighborhood of Rizki Bakti Negeri Foundation Pekanbaru. Aksi Kita: Jurnal Pengabdian Kepada Masyarakat, 1(4), 589–598.
Standsyah, R. E., & Ramadhan, D. S. (2024). Community economic empowerment for the creation of self-sufficient villages. Help: Journal of Community Service, 1(2), 148–156.
Sunarso, B., Nur, M., & Kristanti, D. (2025). The role of community empowerment and social innovation in enhancing village economic self-reliance through community service programs. Jurnal Terobosan Peduli Masyarakat (TIRAKAT), 2(4), 443–456.
Sundareswaran, M., Martignetti, L., & Purkey, E. (2024). Barriers to primary care among immigrants and refugees in Peterborough, Ontario: a qualitative study of provider perspectives. BMC Primary Care, 25(1), 199.
Suryahadi, A., Al Izzati, R., & Yumna, A. (2021). The impact of Covid-19 and social protection programs on poverty in Indonesia. Bulletin of Indonesian Economic Studies, 57(3), 267–296.
Widodo, W., & Galang, T. (2019). Poverty, evictions and development: Efforts to build social welfare through the concept of welfare state in Indonesia. 3rd International Conference on Globalization of Law and Local Wisdom (ICGLOW 2019), 260–263.
Copyright (c) 2026 Achmad Najib Zamzami, Bella Findayani, Indiana Kaffa, Nikmatul Masruroh
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
