Mitigating Job Burnout in Probation Officers: The Role of Psychological Capital and Organizational Support
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Probation Officers (POs) play an important role in Indonesia’s correctional system. The high work demands, emotional pressure, and task complexity they face increase the risk of job burnout, making it necessary to understand the factors that can mitigate this conditions. This study analyzes the influence of organizational support on job burnout, considering the mediating roles of psychological capital and self-esteem among POs in Indonesia. A quantitative survey method was used, with data collected via an online questionnaire measured on a 7-point Likert scale. Respondents were POs working under the Ministry of Immigration and Corrections; of 398 responses collected, 381 were valid for analysis. Data were analyzed using Structural Equation Modeling (SEM) with LISREL. Results show that organizational support has negative effect on job burnout. Psychological capital was found to play a significant mediating role in this relationship, while self-esteem also mediated the relationship, though with a comparatively weaker effect. These findings indicate that strengthening organizational support reduces job burnout both directly and indirectly, through its effect on individuals’ psychological capacity. The results emphasize the importance of organizational efforts to provide adequate support and to build employees’ psychological capital as strategies for reducing burnout. This study contributes to the development of human resource policy, particularly within the public sector.
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