Mitigating Job Burnout in Community Supervisors: The Role of Psychological Capital and Organizational Support
Downloads
Community Counselors (PK) play an important role in the implementation of the correctional system in Indonesia. The high demands of work, emotional pressure, and the complexity of the tasks faced by PK authentically increase the risk of job burnout, so a comprehensive understanding of the factors that can mitigate these conditions is needed. This study aims to analyze the influence of organizational support on job burnout by considering the mediating role of psychological capital and self-esteem in PK in Indonesia. This study employed a quantitative approach with a survey method using a 7-point Likert scale online questionnaire. Data were collected from 398 PK respondents, with 381 valid responses after data cleaning. Data were analyzed using SEM with LISREL. The results of the study show that organizational support has a negative effect on job burnout. In addition, psychological capital has been shown to play a significant role as a mediator in the relationship, while self-esteem also plays a mediator but with a relatively lower influence. These findings suggest that increasing organizational support not only directly reduces job burnout, but also indirectly through an increase in the psychological capacity of individuals. The implications of this study emphasize the importance of the role of organizations in creating adequate support and strengthening the psychological capacity of individuals to reduce the level of job burnout. This research is expected to contribute to the development of human resource policies, especially in the context of the public sector.
Alimbekov, A., Azhykulov, S., Imanbaev, A., Zuluev, B., Koilubaeva, B., Sagyndykova, R., & Muratbaev, B. (2025). Perceived organizational support and job burnout with the mediating mechanism of self-esteem. International Journal of Educational Management, 39(1), 240–258. https://doi.org/10.1108/IJEM-03-2024-0130
Bakker, A. B., & Demerouti, E. (2017). Job demands–resources theory: Taking stock and looking forward. Journal of Occupational Health Psychology, 22(3), 273–285. https://doi.org/10.1037/ocp0000056
Brunetti, F., Matt, D. T., Bonfanti, A., De Longhi, A., Pedrini, G., & Orzes, G. (2020). Digital transformation challenges: Strategies emerging from a multi-stakeholder approach. The TQM Journal, 32(4), 697–724.
Burhanuddin, B., Rahayu, M., & Noermijati, N. (2022). The role of psychological capital in reducing burnout and improving employee well-being. Problems and Perspectives in Management, 20(2), 181–193.
Chovdyrova, G. S., Ivanova, E. V., Prokurova, S. V., & Tyurin, P. T. (2022). Resource model of self-esteem structure and its influence on stress-coping strategies of police officers. Psychopedagogy in Law Enforcement, 27(1), 88.
De Longis, E., Ottaviani, C., & Alessandri, G. (2021). Personal resources and organizational outcomes: Sex as a moderator of the complex relationships between self-esteem, heart rate variability, and work-related exhaustion. Frontiers in Neuroscience, 15, 615363.
Heath, C., Sommerfield, A., & von Ungern-Sternberg, B. S. (2020). Resilience strategies to manage psychological distress among healthcare workers during the COVID-19 pandemic: A narrative review. Anaesthesia, 75(10), 1364–1371.
Jong, J. (2018). The role of social support in the relationship between job demands and employee attitudes in the public sector. International Journal of Public Sector Management, 31(6), 672–688.
Khammissa, R. A. G., Nemutandani, S., Feller, G., Lemmer, J., & Feller, L. (2022). Burnout phenomenon: Neurophysiological factors, clinical features, and aspects of management. Journal of International Medical Research, 50(9), 03000605221106428.
Luthans, F., Youssef-Morgan, C. M., & Avolio, B. J. (2015). Psychological capital and beyond. Oxford University Press.
Nguyen, M. H., & Ngo, V. M. (2021). Employees’ psychological capital, burnout, and quality of work-life in Vietnamese enterprises: Moderating effects of individual and organisational characteristics. Asian Academy of Management Journal, 26(1), 1–24.
Ogunyemi, A. O., Babalola, S. O., & Akanbi, S. O. (2019). Job demands and mental strain relationship: The moderating effect of perceived organizational support on the mediating role of job decision latitude among Nigerian immigration officers. NIU Journal of Social Sciences, 5(3), 141–150.
Prada-Ospina, R. (2019). Social psychological factors and their relation to work-related stress as generating effect of burnout. Interdisciplinaria, 36(2), 39–53.
Pramanik, S., & Khuntia, R. (2023). Decoding unconditional self-acceptance: A qualitative report. Journal of Rational-Emotive & Cognitive-Behavior Therapy, 41(4), 932–949.
Ramaci, T., Santisi, G., Curatolo, K., & Barattucci, M. (2024). Perceived organizational support moderates the effect of job demands on outcomes: Testing the JD-R model in Italian oncology nurses. Palliative & Supportive Care, 22(5), 1338–1346.
Ren, Y., Li, G., Pu, D., He, L., Huang, X., Lu, Q., & Huang, H. (2024). The relationship between perceived organizational support and burnout in newly graduated nurses from southwest China: The chain mediating roles of psychological capital and work engagement. BMC Nursing, 23(1), 719.
Tang, Y., Wang, Y., Zhou, H., Wang, J., Zhang, R., & Lu, Q. (2023). The relationship between psychiatric nurses’ perceived organizational support and job burnout: Mediating role of psychological capital. Frontiers in Psychology, 14, 1099687.
Wałejko, M. (2025). The end of self-esteem: Self-knowledge and self-evaluation in the light of unconditional self-acceptance. Studies in Philosophy and Education, 44(5), 557–576.
Zhang, H., Hoe, V. C. W., & Wong, L. P. (2024). The association between burnout, perceived organizational support, and perceived professional benefits among nurses in China. Heliyon, 10(20).
Zhou, T., Xu, C., Wang, C., Sha, S., Wang, Z., Zhou, Y., & Wang, Q. (2022). Burnout and well-being of healthcare workers in the post-pandemic period of COVID-19: A perspective from the job demands-resources model. BMC Health Services Research, 22(1), 284.
Copyright (c) 2026 Purnama Sriwahyuni, Fanny Martdianty
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
