Knowledge Management Maturity Model of Higher Education Based-on Quality Culture and Human Resource Management Practices
DOI:
https://doi.org/10.59188/eduvest.v4i4.1212Keywords:
Knowledge Management Maturity, Human Resources, Quality CultureAbstract
There are 2 main important things to improve knowledge management maturity (KMM), namely organizational culture and proper HR management. There are no studies on human resource culture and management that are specific to increasing KMM in tertiary institutions. Empirical research on the influence of higher education quality culture as a goal of implementing the Internal Quality Assurance System (SPMI) on all tertiary institutions in Indonesia and the influence of HR management on KMM is still very limited. This study aims to develop a model for improving KMM in Indonesian universities through the implementation of a quality culture and human resource management. The analysis was carried out with a structural equation model (SEM). The results showed that quality culture had a positive and significant effect on human resource management practices, but had no direct effect on knowledge management maturity. Human resource management practices have a positive and significant effect on knowledge management maturity. The results of this study prove the importance of the quality culture of higher education in developing mature knowledge management, through human resource management practices.
References
Ahmady, G. A., Nikooravesh, A., & Mehrpour, M. (2016). Effect of organizational culture on knowledge management based on Denison model. Procedia-Social and Behavioral Sciences, 230, 387–395.
Alberto, A. (2015). Understanding quality culture in assuring learning at higher education institutions. Available at SSRN 2743128.
Armstrong, M., & Taylor, S. (2006). Human resource management practice. Distributed Computing (10th Ed.). Https://Doi. Org/10.1002/9781118802717.
Ato, C. C. (2018). The Role of HR in organizational culture and knowledge management. Open J. Hum. Resour. Manag, 1(2), 22–43.
Bagheri, R., Eslami, P., Mirfakhraee, S., & Yarjanli, M. (2013). The Evaluation of Knowledge Management Maturity Level in a Research Organization. Australian Journal of Basic and Applied Sciences, 7(2), 11–20.
Bodicherla, S., & Pamulapati, D. (2019). Knowledge Management Maturity Model for Agile Software Development.
Chang, C. L., & Lin, T.-C. (2015). The role of organizational culture in the knowledge management process. Journal of Knowledge Management, 19(3), 433–455.
Demchig, B. (2015). Knowledge management capability level assessment of the higher education institutions: Case study from Mongolia. Procedia-Social and Behavioral Sciences, 174, 3633–3640.
Ishak, N. B., Eze, U. C., & Ling, L. S. (2010). Integrating knowledge management and human resource management for sustainable performance. Journal of Organizational Knowledge Management, 2010, 1–13.
Krstić, M., Filipe, J. A., & Chavaglia, J. (2020). Higher Education as a Determinant of the Competitiveness and Sustainable Development of an Economy. Sustainability, 12(16), 6607.
Malhi, R. S. (2013). Creating and sustaining: A quality culture. Journal of Defense Management S, 3, 1–4.
Naser, S. S. A., Al Shobaki, M. J., & Amuna, Y. M. A. (2016). Knowledge Management Maturity in Universities and its Impact on Performance Excellence" Comparative study".
Prystupa-Rządca, K. (2017). The role of organizational culture in knowledge management in small companies. Journal of Entrepreneurship, Management and Innovation, 13(3), 151–174.
Quinn, R. E. (2011). Diagnosing and changing organizational culture: Based on the competing values framework. Jossey-Bass.
Ramadhani, S., & Tjakraatmadja, J. H. (2012). Knowledge Management Maturity Level Assessment ((Case Study of PT. XYZ). Indonesian Journal of Business Administration, 1(9), 68546.
Runar Edvardsson, I. (2008). HRM and knowledge management. Employee Relations, 30(5), 553–561.
Sundiman, D. (2017). Human resource management in the enhancement processes of knowledge management. Binus Business Review, 8(3), 167–173.
Widiatuti, M. A., Arachman, S. A., & Broto, A. (2019). Analisis Knowledge Management Maturity Level Dengan Metode Siemens Maturity Level (Studi Kasus: Stimik Esq). Syntax, 1(7).
Wijetunge, P. (2012). Assessing Knowledge Management Maturity level of a university library: a case study from Sri Lanka. Qualitative and Quantitative Methods in Libraries, 1(3), 349–356.
Zumali, Z., Suharyadi, S., & Purwanto, S. K. (2018). Pengaruh Knowledge Creation, Knowledge Sharing dan Knowledge Application terhadap Pemberdayaan Karyawan Tetap Non Dosen (Studi pada Universitas Mercu Buana). Jurnal Ilmiah Manajemen Dan Bisnis, 4(1), 1–20.
Published
Issue
Section
License
Copyright (c) 2024 Anik Herminingsih, Srilanggeng Ratnasari
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
