MARTAWILAGA, A. I.; SUSHANDOYO, D. . Strategic Competency Development for Frontliners to Strengthen Customer Loyalty: A Study in General Insurance Services at PT XYZ. Eduvest - Journal of Universal Studies, [S. l.], v. 6, n. 3, p. 4037–4057, 2026. DOI: 10.59188/eduvest.v6i3.52537. Disponível em: https://eduvest.greenvest.co.id/index.php/edv/article/view/52537. Acesso em: 29 mar. 2026.