WEMPI, J.; NUR AISYAH, E.; SULISTIA INDRIANI , A. . Implementation of Electronic Customer Relation Management (ECRM) Program in Shaping Positive Word of Mouth at PT Mandiri Utama Finance. Eduvest - Journal of Universal Studies, [S. l.], v. 5, n. 8, p. 10591–10607, 2025. DOI: 10.59188/eduvest.v5i8.52053. Disponível em: https://eduvest.greenvest.co.id/index.php/edv/article/view/52053. Acesso em: 13 nov. 2025.