Wempi, J., Nur Aisyah, E., & sulistia indriani , A. . (2025). Implementation of Electronic Customer Relation Management (ECRM) Program in Shaping Positive Word of Mouth at PT Mandiri Utama Finance. Eduvest - Journal of Universal Studies, 5(8), 10591–10607. https://doi.org/10.59188/eduvest.v5i8.52053